2022 -
2024 Director of Localities and Customer Experience. @
2019 -
2022 Executive Director Customer Service Transformation and Business Support @
2018 -
2019 Head of Community Operations @
2016 -
2018 Head of Customer Service @
2014 -
2016 Principal Consultant @ Ember Services - public sector (part of Ember Group)
2012 -
2014 Interim Regional Head of Operations. @ NHS Direct
2011 -
2012 Senior Operations Manager @
2009 -
2011 South Area Demand Manager @
2008 -
2009 Regional Performance Manager @
2004 -
2008 Team Manager (various managerial roles) @
Kevin Cihm Education
Staverton Flying School (Pilot Training Organisation)
(Aviation)
2013
-
2016
The University of Northampton 2001
-
2004
Shrewsbury Sixth Form College 1999
-
2001
Kevin Cihm Skills
Call Centers
Contact Centers
Operations Management
Operational Excellence
Customer Service
Customer Satisfaction
Business Process Improvement
Change Management
Performance Management
Business Transformation
Analysis
Budgets
Call Center
Strategy
Coaching
Continuous Improvement
Human Resources
Internal Audit
Leadership
Management
Outsourcing
PRINCE2
Process Improvement
Program Management
Project Delivery
Project Management
SAP
Service Delivery
Stakeholder Management
Team Leadership
Team Management
Training
Water
Culture Change
Organizational Development
Telecommunications
Leadership Development
Business Process Mapping
Strategic Planning
Employee Engagement
Recruiting
Stakeholder Engagement
Performance Improvement
Public Sector
Contract Management
Social Media
Business Process
Organizational
Microsoft Office
Ember.js
PowerPoint
Management Consulting
Kevin Cihm Summary
Kevin Cihm, based in Tewkesbury, GB, is currently a Regional Director at Housing Plus Group. Kevin Cihm brings experience from previous roles at Move More, Tai Calon Community Housing Limited, Bromford and Solihull Community Housing. Kevin Cihm holds a 2013 - 2016 Staverton Flying School (Pilot Training Organisation). With a robust skill set that includes Call Centers, Contact Centers, Operations Management, Operational Excellence, Customer Service and more. Kevin Cihm has 2 emails and 2 mobile phone numbers on RocketReach.
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