Kevin Carmichael Email & Phone Number

Senior Manager HR - Transformation and Strategy North America @ HGS - Hinduja Global Solutions

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Kevin Carmichael Location

Charlotte, North Carolina, United States

Kevin Carmichael Work

2021 -now Senior Manager HR - Transformation and Strategy North America @
2020 -2021 Senior HR Project Manager @
2017 -2020 Director Shared Services @
2014 -2017 Director Shared Services @
2013 -2014 Director Healthcare @
2007 -2012 Sr. Escalation Manager @
1994 -2007 Human Resources Shared Services Manager @ Mci Worlcom

Kevin Carmichael Education

Alabama Agricultural and Mechanical University
Bachelor of Arts (BA) (Business/Human Resources)
Alabama Agricultural and Mechanical University
Bachelor’s Degree (Computer Science)

Kevin Carmichael Skills

Human Resources
Business Strategy
Business Service Management
Customer Retention
Recruiting
Call Center Administration
Computer Science
Operations Management
Process Improvement
Performance Management
Employee Relations
Coaching
Negotiation
Leadership
Management
Call Centers
Team Management
Team Building
Employee Benefits
Training
Employee Training
Telecommunications
Healthcare
Strategy
Employee Engagement
Leadership Development
Interviews
Program Management
PeopleSoft
Team Leadership
Customer Experience
Sales Operations
Healthcare Management
Health Insurance
Maternity
Corporate Development
Corporate Communications
Contract Management
Service Level Management
Service Level Agreements
Performance Metrics
Metrics Reporting
KPI Reports
KPI implementation
Executive Reporting
Executive Support
Strategic Planning
CRM
Organizational Development
Cross-functional Team Leadership
Quality Management
Planning
Data Flow
Infrastructure
Expenses
Insurance
Medicare
Sales
Workforce Planning
Finance
Policy Development
Front Line Leadership
Deviations
Cross Functional Team Leadership
Assessment
Adherence
Smoking Cessation
Human Capital
Continuous Improvement
Key Performance Indicators
Integration
Metrics
Medicaid
Keys
Row
Supervisor
Ethics
Business plan
Public Speaking
Job Analysis
Structures
Positive Work Environment
MS Excel
Retirement Planning
Daily Operations
Financial Planning
Tos
Forecasting
Customer Satisfaction
Troubleshooting
Client Liaison
Continuous Process
Utilization
Tactical Plans
Organizational Effectiveness
Supervision
Ownership
Coronary Artery Disease
Budgeting
Risk Management
Legal Compliance
Policy
External Clients
Customer Service
Sla
Diabetes
Scheduling
Performance Reporting
Project Management
Reporting
Service Delivery
Disease Management
Cost Reduction
Payroll
Guides
P&L
Strategic Business
Csat
C
Employee Counseling
Strategic Growth
Accountability
Incentives
Communication
Abandonment
Quality Assurance
Cost Savings
Operations
Competitive Advantage
Government Agencies
Exceptions
Marketing
Service Quality
CMS
Time Management
Indicators
Succession Planning
Force Management
Service Levels
Compensation
Staff Retention
HRIS
Attrition
Security Risk
Morale
Educational Programs
Functional Leadership
Resources
Interfaces
Government
HR
Calender
Bonus
Adaptation
Materials
Software
Balance
Asthma
PDCA
COPD
Focus Groups
Analytical Skill
Administration
IR
Solver
Interpersonal Skills
Directives
Staff Development
Employee Management
Heart Failure
Employer Groups
Customer Relationship Management Crm
Consulting
Training and Development
Contact Centers
Customer Support
Csat Improvement Processes
Kpi Development
Business Transformation
Workforce Management
Human Resource Management Hrm
Microsoft Office
Business Process Outsourcing Bpo
Operational Excellence
Call Center Development
Analytical Skills
Healthcare Industry
Help Desk Optimization
Verient
Client Services Management
Strategic Planning for Growth
IEX
New Business Opportunities
Business Development
Business Process Improvement
Organization Skills
Skilled Multi Tasker
Customer Success
NICE
Business Management Solutions
Vendor Management
It Systems Integrations
Territory Management
Relationship Building
Vendor Contract Negoations
Customer Engagement
Problem Solving
Bpo Setup
Business Process Outsourcing
Human Resource Management
Customer Relationship Management

Kevin Carmichael Summary

Kevin Carmichael, based in Charlotte, North Carolina, United States, is currently a Senior Manager HR - Transformation and Strategy North America at HGS - Hinduja Global Solutions. Kevin Carmichael brings experience from previous roles at USAA, PAX Technology, Wipro Limited and Alere Inc.. Kevin Carmichael holds a Bachelor of Arts (BA) in Business/Human Resources @ Alabama Agricultural and Mechanical University. With a robust skill set that includes Human Resources, Business Strategy, Business Service Management, Customer Retention, Recruiting and more. Kevin Carmichael has 4 emails and 7 mobile phone numbers on RocketReach.