Kevin Basden Email & Phone Number
Director, Alliances @ Miratech
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Kevin Basden Location
- Birmingham, AL, US
Kevin Basden Work
- Director, Alliances @ (May 2026 - Present)
- VP of Offerings - Contact Center @ (June 2020 - September 2025)
- Business Development Manager and Architect @ NTT Ltd. (March 2017 - May 2020)
- Services Operations Manager @ (March 2015 - February 2017)
- Lead Technical Consultant @ (May 2010 - March 2015)
- Senior Network Engineer @ BBVA Compass Bank (May 2002 - May 2010)
- Senior Switching Technician @ (April 2001 - April 2002)
- Engineering Technician III @ Mantech International (February 2001 - March 2001)
- Systems Technician @ BellSouth Communications Systems (October 1998 - July 2000)
- Inside Plant Chief @ (January 1997 - October 1998)
- Tactical Telephone Systems Chief @ (December 1993 - January 1997)
- Digital Switching Technician @ (April 1989 - November 1993)
Kevin Basden Education
- Pleasant Grove High School
Advanced
1984-1988
Kevin Basden Skills
- Cisco Call Manager
- Cisco Technologies
- SIP
- VoIP
- Contact Centers
- Telecommunications
- Unified Communications
- Integration
- Managed Services
- Software Installation
- Contact Centre
- IP
- Cloud Computing
- Data Center
- LAN-WAN
- WAN
- VPN
- Troubleshooting
- System Deployment
- Vendor Management
- Routing
- Telephony
- Disaster Recovery
- Cisco IOS
- Switches
- Avaya
- Microsoft SQL Server
- Cisco ICM
- Cisco CVP
- SQL Server
- Networking
- Call Routing
- H.323
- Cisco UCCE
- Meridian
- IVR
- VXML
- Contact Center Design
- Cisco Nexus
- CTI
- ACD
- Cisco Unity
- Nortel
- Cisco CUIC
- Cisco Systems Products
- Voice over IP (VoIP)
- Agent Assist
- Agent Copilot
- Analytics
- Application Development
- Artificial Intelligence (AI)
- Avaya AES
- Business Development
- CX
- Call Center Administration
- Call Center Development
- Consulting
- Contact Center Management
- Customer Engagement
- Customer Experience
- Customer Experience Consulting
- Customer Experience Management
- Customer Journey Mapping
- Customer Journeys
- Five9
- Genesys
- Genesys Cloud
- Leadership
- Microsoft Office
- People Management
- Performance Management
- Sales
- Salesforce.com
- Team Leadership
- Technical Support
- Thought Leadership
- Verint Workforce Management
- Verint Workforce Optimization
- Virtual Agent
- Workforce Optimization (WFO)
Kevin Basden Summary
- Kevin Basden, based in Birmingham, AL, US, is currently a Director, Alliances at Miratech. Kevin Basden brings experience from previous roles at NWN Corporation, NTT Ltd. and Dimension Data. Kevin Basden holds a 1984 - 1988 Advanced @ Pleasant Grove High School. With a robust skill set that includes Cisco Call Manager, Cisco Technologies, SIP, VoIP, Contact Centers and more. Kevin Basden has 2 emails and 2 mobile phone numbers on RocketReach.
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