Kenneth Ralph Email
Senior Manager Global Tech Support @ New Relic, Inc.
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Kenneth Ralph Location
- Dublin, IE
Kenneth Ralph Work
- Senior Manager Global Tech Support @ (June 2025 - Present)
- Manager, Global Tech Support @ (January 2023 - Present)
- Solutions Engineer Manager @ (August 2020 - January 2023)
- Technical Support Engineer Tier 2 @ (March 2019 - August 2020)
- Product Support Engineer @ (September 2016 - March 2019)
- Assistant Event Coordinator @ Vegas Events (January 2010 - August 2016)
- Sales Executive @ FMI Field Management Ireland (May 2012 - December 2012)
- Bartender @ (January 2004 - March 2005)
Kenneth Ralph Education
- TU Dublin Computer Science
Bachelor's degree (IT Management)
2015-2019 - DDLETB
ORACLE Java Programmer SE7 (Java Programming)
2014-2015 - Greenhills College
Leaving Certificate (Leaving Certificate)
2000-2005
Kenneth Ralph Skills
- Amazon Web Services (AWS)
- Attention to Detail
- Business Relationship Management
- Business Requirements
- Cascading Style Sheets (CSS)
- Case Studies
- Cashier
- Clear Vision
- Computer Science
- Constructive Feedback
- Continuous Improvement
- Creative Problem Solving
- Critical Thinking
- Cross-functional Communication
- Cross-functional Team Leadership
- Cultural Diversity
- Customer Advocacy
- Customer Communication
- Customer Experience
- Customer Facing Roles
- Customer Interaction
- Customer Relations
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Success
- Customer-Focused Selling
- Data Reporting
- Delegation
- Demos
- Development Planning
- Employee Relations
- Enablement
- Escalations Management
- European Markets
- Event Planning
- Executive Visibility
- Global Teams
- Hiring Practices
- Incident Management
- Information Technology
- Interpersonal Skills
- Interpreting Data
- Java
- Jira
- Key Accounts
- Key Metrics
- Key Performance Indicators
- Knowledge Management
- Leadership
- Management
- Mentoring
- Microsoft Excel
- Microsoft Office
- Networking
- Onboarding
- Online Poker
- Operational Excellence
- Oracle SQL Developer
- Organization Skills
- Performance Appraisal
- Performance Improvement
- Performance Motivation
- Poker
- Problem Solving
- Product Demonstration
- Product Planning
- Project Management
- Record Of Success
- Relationship Building
- Research
- Resource Planning
- Root Cause
- Sales
- Salesforce Service Cloud
- Service-Level Agreements (SLA)
- Social Media
- Software as a Service (SaaS)
- Solutions Engineering
- Stakeholder Management
- Strategic Services
- Strategic Thinking
- Support Engineers
- Support Management
- Team Building
- Team Leadership
- Team Management
- Team Performance
- Teamwork
- Tech Savy
- Technical Discussions
- Technical Documentation
- Technical Product Training
- Technical Support
- Technical Writing
- Ticketing Systems
- Time Management
- Timelines
- Training
- Troubleshooting
- Virtualization
Kenneth Ralph Summary
- Kenneth Ralph, based in Dublin, IE, is currently a Senior Manager Global Tech Support at New Relic. Kenneth Ralph brings experience from previous roles at New Relic, Datadog, Tableau Software and SAP. Kenneth Ralph holds a 2015 - 2019 Bachelor's degree in IT Management @ TU Dublin Computer Science. With a robust skill set that includes Amazon Web Services (AWS), Attention to Detail, Business Relationship Management, Business Requirements, Cascading Style Sheets (CSS) and more. Kenneth Ralph has 1 emails on RocketReach.
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