Kenneth David Email
Manager II, WFM @ Concentrix
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Kenneth David Location
- Valenzuela, NCR, PH
Kenneth David Work
- 2024 -now Manager II, WFM @
- 2022 -2023 Workforce Manager @
- 2018 -2022 Workforce Capacity Planner @
- 2016 -2018 Workforce Forecaster @
- 2014 -2016 Workforce RTA and Scheduler @
- 2013 -2014 Forecast and Scheduling Analyst @
- 2010 -2013 Command Center Associate @
- 2010 -2010 Real Time Analyst @
- 2008 -2010 Real Time Analyst @
Kenneth David Education
- Far Eastern University
Bachelor's degree (Electrical and Electronics Engineering)
2004-2006
Kenneth David Skills
- Reports Analysis
- People Management
- Skilled Multi-tasker
- Multi-site
- Problem Solving
- Critical Thinking
- Quantitative Analytics
- Business Reviews
- Customer Service
- Leadership
- Business Process Outsourcing (BPO)
- Dialer Management
- Predictive Dialers
- Genesys Cloud
- Subject Matter Experts
- Staff Scheduling
- KPI Reporting
- Historical Interpretation
- Leading Meetings
- Operational Planning
- Deviation Management
- Management
- Organizational Leadership
- Scheduling
- KPI Implementation
- Dashboard Building
- Team Development
- Billing Process
- Capacity Planning
- Communication
- Team Leadership
- Organization Skills
- Lean Six Sigma
- Lean Management
- Microsoft Office
- IEX Total View
- eWFM
- Real Time Monitoring
- Reporting & Analysis
- Call Centers
- Analysis
- Forecasting
- Contact Centers
- Data Analysis
- call volume forecast
- Teamwork
- Business Process Improvement
- Trend Forecasting
- contact center business
- inspiring team
Kenneth David Summary
- Kenneth David, based in Valenzuela, NCR, PH, is currently a Manager II, WFM at Concentrix. Kenneth David brings experience from previous roles at R1 RCM and Optum. Kenneth David holds a 2004 - 2006 Bachelor's degree in Electrical and Electronics Engineering @ Far Eastern University. With a robust skill set that includes Reports Analysis, People Management, Skilled Multi-tasker, Multi-site, Problem Solving and more. Kenneth David has 1 emails on RocketReach.
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