Senior Consultant @ (October 2015 - November 2022)
Product Manager, WEM @ (November 2023 - November 2024)
Senior Business Application Consultant @ (December 2019 - November 2023)
Senior Business Application Consultant @ (October 2015 - December 2019)
Operations Subject Matter Expert, Contact Centre Technology @ (June 2014 - October 2015)
Consultant @ (November 2006 - June 2014)
Administrator, Human Capital @ (November 2005 - March 2006)
Ken Tse Education
UNSW
Bachelor of Engineering (Computer Engineering)
2002-2006
TAFE NSW
Certificate II in Information Technology
2001-2001
Ken Tse Skills
Customer Experience
Quality Management
Consulting
Network Operations
Stakeholder Management
Genesys
Software Training
Call Center
Operating Systems
Microsoft Sql Server for Business Intelligence
Workforce Planning
Microsoft SQL Server
Business Analysis
System Design
Vendor Management
IIS
Process Improvement
Workforce Management
Microsoft Servers
Oracle SQL
Contact Centers
Software Consulting
Change Management
Contact Centre
Business Process Improvement
SQL
MDX
Call Centers
Service Delivery
System Deployment
Unified Communications
System Architecture
Performance Management
Ken Tse Summary
Ken Tse, based in Seattle, WA, US, is currently a Senior Product Manager at Call Design North America. Ken Tse brings experience from previous roles at Call Design North America, Alvaria, Inc. and Aspect Software. Ken Tse holds a 2002 - 2006 Bachelor of Engineering in Computer Engineering @ UNSW. With a robust skill set that includes Customer Experience, Quality Management, Consulting, Network Operations, Stakeholder Management and more. Ken Tse has 1 emails and 1 mobile phone numbers on RocketReach.
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