2003 -
2008 Operations and Customer Service Manager @
1998 -
2003 Regional Customer Service Manager @
1995 -
1998 Customer Service Manager @ Carrington Laboratories
1992 -
1995 Inside Sales and Customer Service Supervisor @ Lederle Laboratories/ American Home Products
1986 -
1992 Senior Adjustment Analyst @ Volvo Cars of North America
Ken Smith Education
St. Thomas Aquinas College 1982
-
1986
Ken Smith Skills
Process Improvement
Product Management
Management
Leadership
Project Planning
Training
Logistics
Budgets
Quality Assurance
Sales
Customer Service
System Administration
Marketing
Human Resources
Manufacturing
Telecommunications
PMP
GSM
Program Management
PMO
Project Management
Strategy
Negotiation
Analysis
Vendor Management
Cross-functional Team Leadership
Team Leadership
Change Management
Operations Management
CRM
Team Management
Customer Relationship Management (CRM)
Cross Functional Team
Account Management
Sales Management
Microsoft Office
Cross Functional Team Leadership
Customer Relationship Management Crm
Suppliers
Web Marketing
Small Office
Expenses
Vendors
Net
Beverage
Converting
50m
Business Administration
Sales Leads
Point of Sale
Customer Support
Technical Specialists
Revenue
Nokia
Corporate Actions
Maintenance and Repair
Remote Locations
Metrics
Pegasus
Hiring
IC
SAP CRM
Procedure Development
Accounting
Workflow
Siemens
Distribution Strategies
Profit
Inside Sales
Networking
Expediting
Business Services
SMSC
Key Metrics
Post Sales Support
Asset Allocation
Outside Sales
Purchased
Inventory
Strategies
Product Innovation
Strategic Leadership
EDI
Contract Negotiation
Alcatel
System Monitoring
Hardware
Plano
P&l
Handling Money
Consultative Selling
SAP
Coppell
Retail
Space
On Budget
Customer Feedback
Team Structure
Client Services
Advertising
Post Sale
Operations
Sourced
Project
Contractual Agreements
Vendor Relationship Management
E Blasts
Accounts Receivable
LinkedIn
Internal Audit
Usa
Account Relationships
Policies and Procedures
E Business
Distribution
Cross Training
National Distribution
Warehousing
New York
Dallas
Software
Satellite
Consignment
Network Communications
Disputes
Quoting
Fulfilment
Direct Mail Programs
Key Accounts
Staff Development
Service Center Operations
MIS
Supply Chain
Delivery
Mergers and Acquisitions
Evaluation
Coordinated
Customer Relationship Management
Ken Smith Summary
Ken Smith, based in Texas, United States, is currently a Customer Care Manager -Global Reservations at American Airlines. Ken Smith brings experience from previous roles at DW Distribution, Genpact, Paradies Lagardère and Applied Industrial Technologies. Ken Smith holds a 1982 - 1986 St. Thomas Aquinas College. With a robust skill set that includes Process Improvement, Product Management, Management, Leadership, Project Planning and more. Ken Smith has 6 emails and 7 mobile phone numbers on RocketReach.
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