General Manager, Call Center Operations @ SEARS (June 2010 - February 2012)
WDA - Customer Support Service Director @ Wachovia, A Wells Fargo Company (June 2004 - February 2010)
Employee Financial Services Director @ Wachovia Bank (January 2001 - January 2004)
Consumer Credit Sales Manager @ General Manager (January 1996 - January 2001)
Branch Manager @ First Union (January 1981 - January 1989)
Ken Jefferson Education
NORTH CAROLINA CENTRAL UNIVERSITY, DURHAM
Bachelor of Science (Business Administration; Finance)
1977-1981
Ken Jefferson Skills
Associate Development
Auditing
Banking
Budget Management
Budgets
Call Center
Call Centers
Change Management
Coaching
Cross-functional Team Leadership
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Leadership
Leadership Development
Mergers & Acquisitions
Operations Management
Performance Management
Process Improvement
Relationship Management
Sales Management
Strategic Planning
Team Building
Marketing
Cross Functional Team Leadership
Project Management
Microsoft Word
Microsoft Excel
Mergers and Acquisitions
Marketing Strategy
Strategy
Ken Jefferson Summary
Ken Jefferson, based in Pittsburgh, PA, US, is currently a Consumer Lending Market Loan Manager at PNC. Ken Jefferson brings experience from previous roles at SEARS, Wachovia, A Wells Fargo Company, Wachovia Bank and General Manager. Ken Jefferson holds a 1977 - 1981 Bachelor of Science in Business Administration; Finance @ NORTH CAROLINA CENTRAL UNIVERSITY, DURHAM. With a robust skill set that includes Associate Development, Auditing, Banking, Budget Management, Budgets and more. Ken Jefferson has 1 mobile phone numbers on RocketReach.
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