2021 -2023 Technical Support Lead - Integrations @
2019 -2021 Technical Support Engineer @
2017 -2019 Support Systems Engineer @ AppBus, a BA Insight Platform
2013 -2017 Senior Escalation Manager @
2004 -2013 Senior Support Consultant, Technology CoE @
1999 -2000 Co-op @
Keith Rodgers Education
Drexel University
Bachelors (Computer Science)
1998-2003
Keith Rodgers Skills
SAP Implementation
SAP BusinessObjects
SAP Products
SAP ERP
SAP Netweaver
Customer Escalation Management
SAP Business Warehouse (SAP BW)
SAP BW On HANA
SAP Successfactors
Workday Integration
Technical Training
SaaS
Elastic Stack (ELK)
Docker Products
Zendesk
Salesforce Service Cloud
Customer Support
Analytical Skills
Subject Matter Experts
Application Programming Interfaces (API)
Software Integration
Grafana
MongoDB
Technical Support
Root Cause Analysis
Technical Communication
Leadership
Web Technologies
Web Applications
Problem Solving
Customer Communication
Communication
Business Intelligence
Integration
Data Warehousing
Software as a Service (SaaS)
Escalations Management
Cloud Applications
Team Leadership
Business Intelligence (BI)
Enterprise Software
ERP
SAP BW
Business Process
Enterprise Architecture
Requirements Analysis
Solution Architecture
ETL
SDLC
SOA
Oracle
Data Migration
SAP
Pre-sales
Presales
Sales
Escalation
Business Analysis
Microsoft Office
SQL
Pre Sales
De Escalation
Consulting
Needs Analysis
Core Business
Technical Analysis
Windows
Post Sales
On Site
Interactive Web
Finance
Executive Positions
Management
Delta
Computer Science
Mexico
Resolve
Information Systems
Hosting
Defense
Results Focused
Collaborative
Philadelphia
Messaging
System
Cricket
Engineering
Reports
Artificial Intelligence
Mission Critical
Virus
Application Service Provider
Incident
Business Advisory
Analysis
Computer Operations
Configurations
Project Plans
Software as a Service Saas
IV
SAP Business One
Active
Software Packaging
Operations
Triage
Credit
Time Management
CPE
Lockheed Martin
Tutorials
Avc
Internal Audit
Six Sigma
Germany
Software Installation
Lotus Notes
Microsoft Exchange
Government
EIM
South America
Windows NT
Outlook
Bps
Bwa
Canada
Professional Services
Netscape
Product Demonstration
SEM
Legacy Systems
Optimization
Account Administration
Automation
Software as a Service
Keith Rodgers Summary
Keith Rodgers, based in Philadelphia, PA, US, is currently a Technical Support Account Manager at Phenom. Keith Rodgers brings experience from previous roles at Phenom, Phenom People, AppBus, a BA Insight Platform and SAP. Keith Rodgers holds a 1998 - 2003 Bachelors in Computer Science @ Drexel University. With a robust skill set that includes SAP Implementation, SAP BusinessObjects, SAP Products, SAP ERP, SAP Netweaver and more. Keith Rodgers has 2 emails and 2 mobile phone numbers on RocketReach.
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