Kate Ridge Email
Senior Manager, Change and Quality Assurance @ NAB
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Kate Ridge Location
- Sydney, NSW, AU
Kate Ridge Work
- Senior Manager, Change and Quality Assurance @ (June 2022 - Present)
- Customer Improvement and Change Operations Manager @ (July 2019 - August 2022)
- Citiphone Operations Manager @ (November 2015 - July 2019)
- Senior Manager, Client Delivery @ (July 2012 - September 2015)
- Director, Strategic Accounts, Quality Performance and Training @ Sykes (April 2009 - March 2011)
- EMEA Training and Quality Manager, Sykes @ Sykes (May 2008 - April 2009)
- Training and Development Manager @ (November 2006 - May 2008)
- Underwriting Operations Manager @ (November 2004 - November 2006)
- Systems Support Specialist @ (November 2003 - November 2004)
- Workplace Training Specialist @ (November 2001 - November 2003)
- Business Support Specialist @ (November 1998 - November 2001)
Kate Ridge Education
- University of Technology Sydney
Masters of Adult Education & Global Change (Adult Education)
2003-2005 - The Australian National University
Bachelor of Asian Studies (Japanese)
1995-1998
Kate Ridge Skills
- Performance Management
- Leadership Development
- Talent Management
- Workforce Planning
- Learning Strategies
- Blended Learning Solutions
- Contact Center Design
- Bid Development
- Technical Training
- Needs Analysis
- Business Process Improvement
- Offshore Project Management
- Technology Implementation
- E-learning
- Project Management
- Stakeholder Management
- Blended Learning
- CRM
- Learning Styles
- Training
- Call Centers
- Team Management
- Leadership
- Account Management
- Strategic Planning
- E Learning
- Marketing
- Management
- Process Improvement
- Strategy
- Change Management
Kate Ridge Summary
- Kate Ridge, based in Sydney, NSW, AU, is currently a Senior Manager, Change and Quality Assurance at NAB. Kate Ridge brings experience from previous roles at Citi, Transcom and Sykes. Kate Ridge holds a 2003 - 2005 Masters of Adult Education & Global Change in Adult Education @ University of Technology Sydney. With a robust skill set that includes Performance Management, Leadership Development, Talent Management, Workforce Planning, Learning Strategies and more. Kate Ridge has 2 emails on RocketReach.
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