Karl Brown Email
Head of Customer Experience @ Direct Line Group
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Karl Brown Location
- Bradford, GB
Karl Brown Work
- 2017 -now Head of Customer Experience @
- 2015 -2017 Head of Customer Journeys @
- 2009 -2015 Customer Research Manager @
- 2007 -2009 Customer Relations MI Manager @ Direct Line
- 2005 -2007 Operations Support Manager @ Direct Line
- 2003 -2005 Project Manager @ Direct Line
- 2002 -2003 Sales Manager @ Direct Line
- 1999 -2002 Telesales Team Leader @ Privilege
- 1997 -1999 Teleclaims handler @ Direct Line
- 1995 -1997 Home Sales Advisor @ Direct Line
- 1991 -1995 Heating Sales Advisor @ British Gas
Karl Brown Skills
- Segmentation
- Insurance
- General Insurance
- Customer Experience
- Customer Research
- Analytics
- Customer Insight
- Financial Services
- Customer Analysis
- Claims Management
- Focus Groups
- Marketing Research
- Consumer Behaviour
- Competitive Intelligence
- Market Research
- Quantitative Research
- Contact Centers
- Customer Retention
- Relationship Management
- Leadership
- Stakeholder Management
- Team Leadership
- Team Management
- Business Transformation
- Underwriting
- Performance Management
- PowerPoint
- Public Speaking
- Sales
- Marketing
- Training
- Customer Service
- Research
Karl Brown Summary
- Karl Brown, based in Bradford, GB, is currently a Head of Customer Experience at Direct Line Group. Karl Brown brings experience from previous roles at Direct Line Group and Direct Line. With a robust skill set that includes Segmentation, Insurance, General Insurance, Customer Experience, Customer Research and more. Karl Brown has 4 emails on RocketReach.
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