Karl Brown Email
Head of Customer Experience @ Direct Line Group
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Karl Brown Location
- Bradford, GB
Karl Brown Work
- Head of Customer Experience @ (January 2017 - Present)
- Head of Customer Journeys @ (August 2015 - January 2017)
- Customer Research Manager @ (March 2009 - August 2015)
- Customer Relations MI Manager @ Direct Line (February 2007 - March 2009)
- Operations Support Manager @ Direct Line (December 2005 - February 2007)
- Project Manager @ Direct Line (July 2003 - December 2005)
- Sales Manager @ Direct Line (June 2002 - July 2003)
- Telesales Team Leader @ Privilege (January 1999 - June 2002)
- Teleclaims handler @ Direct Line (June 1997 - January 1999)
- Home Sales Advisor @ Direct Line (April 1995 - June 1997)
- Heating Sales Advisor @ British Gas (July 1991 - April 1995)
Karl Brown Skills
- Segmentation
- Insurance
- General Insurance
- Customer Experience
- Customer Research
- Analytics
- Customer Insight
- Financial Services
- Customer Analysis
- Claims Management
- Focus Groups
- Marketing Research
- Consumer Behaviour
- Competitive Intelligence
- Market Research
- Quantitative Research
- Contact Centers
- Customer Retention
- Relationship Management
- Leadership
- Stakeholder Management
- Team Leadership
- Team Management
- Business Transformation
- Underwriting
- Performance Management
- PowerPoint
- Public Speaking
- Sales
- Marketing
- Training
- Customer Service
- Research
Karl Brown Summary
- Karl Brown, based in Bradford, GB, is currently a Head of Customer Experience at Direct Line Group. Karl Brown brings experience from previous roles at Direct Line Group and Direct Line. With a robust skill set that includes Segmentation, Insurance, General Insurance, Customer Experience, Customer Research and more. Karl Brown has 4 emails on RocketReach.
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