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Karen Smith Location
Leicester, GB
Karen Smith Work
Director of Change and Delivery @ (August 2024 - Present)
Transformation Change Manager @ (May 2023 - August 2024)
Principal Change Manager @ (August 2022 - May 2023)
B2B Technology Portfolio Manager @ (February 2022 - August 2022)
Customer Service Transformation Manager @ (March 2017 - January 2022)
Resource Planning Service Delivery Manager @ (September 2016 - March 2017)
Senior Operations Manager @ (March 2015 - September 2016)
Operations and Account Manager @ (November 2014 - February 2015)
Customer Service Manager and Resource Planning Manager @ (February 2011 - October 2014)
Customer Services Manager (temporary) @ (June 2010 - January 2011)
Business Support Manager (temporary) @ (February 2010 - June 2010)
Business Development and Compliance Manager @ The Mortgage Shop (ROI) (January 2008 - August 2009)
Office Manager @ Liberty Independent Financial Services (June 2007 - January 2008)
Team Manager - Sales Generation (Progressed from Case Manager to Business Analyst to Team Manager) @ (September 1996 - May 2007)
Karen Smith Education
Tile Hill Wood School
(GCSE)
2011-2016
Karen Smith Skills
Working towards Microsoft Office User Specialist (including Excel and Access)
Resource Planning
Business Analysis
Customer Service
Leadership
Compliance
Business Development
Time Management
Workforce Management
Workforce Planning
IEX Total View
Siebel
SAP
CRM databases
Training Manuals
Training
Sales Management
Microsoft Office
Intelligent Office
KPI Reports
KPI Dashboards
KPI implementation
Continuous Improvement
Performance Management
Trend Analysis
Recruiting
Software Implementation
Process Improvement
Forecasting
Outsourcing
Management
Stakeholder Management
Project Planning
Customer Experience
CRM
Call Centers
Service Delivery
Change Management
Team Leadership
Business Process Improvement
Project Management
Team Management
Coaching
Training Delivery
Account Management
Analysis
Customer Satisfaction
Operations Management
Strategic Planning
New Business Development
Wonderware
DCS
Control Systems Design
SCADA
RSView
iFix
Loop Tuning
PLC Allen Bradley
Alarm Management
APC
Archestra
Intellution
Yokogawa
Control System Design
Contract Management
Business Strategy
Petrochemical
Problem Solving
Communication
Karen Smith Summary
Karen Smith, based in Leicester, GB, is currently a Director of Change and Delivery at Emerald Publishing. Karen Smith brings experience from previous roles at National Grid and Shell Energy. Karen Smith holds a 2011 - 2016 Tile Hill Wood School. With a robust skill set that includes Working towards Microsoft Office User Specialist (including Excel and Access), Resource Planning, Business Analysis, Customer Service, Leadership and more. Karen Smith has 1 emails and 3 mobile phone numbers on RocketReach.
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