Karen Carson Email & Phone Number
Senior Service Delivery Manager @ Concentrix
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Karen Carson Location
- Gold Coast, QLD, AU
Karen Carson Work
- 2024 -now Senior Service Delivery Manager @
- 2021 -2024 Site Leader @
- 2018 -2021 Director Site Operations @ SYKES Australia
- 2016 -2018 Account Operations Manager @ SYKES Australia
- 2015 -2016 Contact Centre Manager @
- 2015 -2015 Broadband Sales Team Leader @
- 2014 -2015 Contact Centre Manager @
- 2014 -2014 Correspondence Team Leader @
- 2013 -2014 Billing Team Leader @
- 2013 -2013 Complaints Integration Manager @
- 2008 -2013 Customer Service Team Manager @
- 2004 -2008 Senior Customer Service Specialist @ Austar
- 2001 -2003 Recruitment and Retention Manager @
- 1998 -2000 Human Resource and Training Officier @
Karen Carson Education
- University of Westminster
Master of Arts (M.A.) (Human Resources Management/Personnel Administration, General)
2000-2003 - Macquarie University
Bachelor of Science Diploma of Education (Zoology/Animal Biology)
1983-1987
Karen Carson Skills
- Customer Retention
- Customer Experience
- Management
- Quality Management
- Contact Centers
- Stakeholder Management
- Vendor Management
- Team Management
- Team Leadership
- Call Centers
- Human Resources
- Change Management
- Service Delivery
- Accounting
- Recruiting
- Workforce Management
- Performance Management
Karen Carson Summary
- Karen Carson, based in Gold Coast, QLD, AU, is currently a Senior Service Delivery Manager at Concentrix. Karen Carson brings experience from previous roles at Concentrix, SYKES Australia and Foxtel. Karen Carson holds a 2000 - 2003 Master of Arts (M.A.) in Human Resources Management/Personnel Administration, General @ University of Westminster. With a robust skill set that includes Customer Retention, Customer Experience, Management, Quality Management, Contact Centers and more. Karen Carson has 1 emails on RocketReach.
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