Karabo Senna Email & Phone Number
General Manager: Sales and Licensing @ SAMRO
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Karabo Senna Location
- Johannesburg, GP, ZA
Karabo Senna Work
- General Manager: Sales and Licensing @ (March 2022 - Present)
- GM of Sales and Licensing and GM of Member Service @ (March 2024 - February 2025)
- General Manager: Member Services @ (November 2017 - March 2022)
- Unit Head CSBO and Manager of Special Projects @ (July 2016 - October 2017)
- Unit Head - Customer Service Back Office @ (May 2015 - June 2016)
- Organisational Effectiveness Specialist @ (July 2014 - April 2015)
- Claims and Complaints Manager @ (June 2012 - June 2014)
- Complaints Manager @ (January 2013 - January 2013)
- Specialist @ (January 2013 - January 2013)
- Complaints Manager @ (January 2012 - January 2013)
- Call Centre Manager @ (October 2010 - June 2012)
- Operations Manager @ (November 2006 - September 2010)
- Team Leader @ (August 2005 - November 2006)
- Consultant Support Specialist @ (March 2005 - August 2005)
- Customer Care Consultant @ (November 2004 - March 2005)
Karabo Senna Education
- Henley Business School
Executive MBA (Business/Commerce, General)
2019-2021 - University of the Witwatersrand
Bachelor of Commerce (Honours: BCom (Honours), Business Science: Management)
2017-2018 - Monash South Africa
Post Graduate Diploma in Management: Specialising in Corporate Governance (Corporate Governance)
2017-2017 - Regenesys Education
Bachelor of Business Administration - (BBA) (Strategic Management; Project Management and Financial Management)
2013-2016 - Klerksdorp Secondary School
Matric
1996-2000 - Henley Business School
Master of Business Administration (General Management)
- Monash South Africa
Postgraduate Degree (Corporate Governance)
- Regenesys Education
Bachelor's Degree (Finance and Financial Management Services)
- WITS, Inc.
Honours in Bachelor of Commerce in Business Science (Bcom Honours) (Business Administration and Management, General)
Karabo Senna Skills
- Adherence
- Administrative Tools
- Analysis
- Analytical Skills
- Business Analysis
- Business Development
- Business Process
- Business Process Improvement
- Business Process Management
- Business Project Management
- Business Schools
- Business Strategy
- Call Centers
- Call center start-up
- Change Management
- Change Process
- Claims Management
- Coaching
- Coaching & Mentoring
- Commercial Operation
- Communication
- Complaint Management
- Contact Center Strategy
- Contact Centers
- Copyright Law
- Corporate Governance
- Customer Data
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Satisfaction Research
- Customer Service
- Data Analysis
- Development & implementation of marketing plans
- Electronic Toll Collection
- Enhancement Framework
- Financial Management
- Financial Modeling
- General Management
- High Performance Teams
- IP management
- Identifying Trends
- Leadership
- Leadership Development
- Management
- Marketing Science
- Marketing Strategy
- Methods Engineering
- Microsoft Office
- Middle Management
- Modeling and Simulation
- Multi-million Dollar Budgets
- Music Industry
- Music Licensing
- Music Recording
- National Sales Management
- New Business Opportunities
- New business proposal design
- On-call Support
- Operating Efficiencies
- Operational Data Store (ODS)
- Operational Planning
- Operational Requirements
- Operations Management
- Operations Process Improvement
- Operations Research
- Organisational Effectiveness
- Organization Skills
- Organizational Effectiveness
- Organizational Structure
- Outsourcing
- Performance Improvement
- Performance Management
- Poor Performance Management
- Process Improvement
- Productivity Improvement
- Program Management
- Project Coaching
- Project Management
- Project Planning
- Sales & Distribution
- Service Improvement Plans
- Service-Level Agreements (SLA)
- Situational Leadership
- Statistical Data Analysis
- Strategic Business Change
- Strategic Leadership
- Strategic Management
- Strategic Program Planning Process
- Strategy
- Subcontractor Supervision
- Supervisory Skills
- Tactical Data Links
- Team Building
- Team Leadership
- Team Management
- Thought Leadership
- Training
- Troubleshooting
Karabo Senna Summary
- Karabo Senna, based in Johannesburg, GP, ZA, is currently a General Manager: Sales and Licensing at SAMRO. Karabo Senna brings experience from previous roles at SAMRO and Electronic Toll Collection. Karabo Senna holds a 2019 - 2021 Executive MBA in Business/Commerce, General @ Henley Business School. With a robust skill set that includes Adherence, Administrative Tools, Analysis, Analytical Skills, Business Analysis and more. Karabo Senna has 1 emails and 2 mobile phone numbers on RocketReach.
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