2022 -2024 Head of Customer Success - Telecom, Media, and High Tech (TMT) Operating Unit @
2020 -2022 Member Of The Board Of Advisors, Customer Success and Insights MBA Program @
2018 -2022 Advisory Board Member @
2019 -2022 Head of Customer Success - Americas West @
2018 -2019 Director, Customer Success AMER and APAC @
2016 -2018 Director, Global Professional Services @
2014 -2016 Manager, Solutions Architects @
2013 -2014 Solutions Architect @
2012 -2013 Senior Consultant, IT Advisory Services @
2010 -2012 Consultant, Systems Integration and Technology @
2008 -2010 Analyst, Systems Integration and Technology @
Junan Pang Education
The Ohio State University
B.S. Computer and Information Science (Minor: General Business Administration)
Qingdao University
(Chinese Language and Culture)
Junan Pang Skills
Requirements Gathering
Business Process Design
SDLC
Testing
Analysis
Business Requirements
Software Project Management
Microsoft Office
JavaScript
Retail Banking
Mergers
System Implementations
Technology Integration
Program Management
Multivariate Testing
Optimizely
Enterprise Software
E-commerce
Agile & Waterfall Methodologies
Data Conversion
Client Services
People Development
A/B testing
jQuery
Conversion Optimization
Web Technologies
Personalization
Coaching
SaaS
Integration
Software Development Life Cycle (SDLC)
Management
Customer Relationship Management (CRM)
Project Management
Leadership
Strategy
Start-ups
Business Process Improvement
Consulting
Salesforce.com
Cloud Computing
Business Development
Software as a Service (SaaS)
Agile and Waterfall Methodologies
E Commerce
Customer Relationship Management Crm
Software Development Life Cycle Sdlc
Start Ups
Software as a Service
Customer Relationship Management
Software Development Life Cycle
Junan Pang Summary
Junan Pang, based in San Francisco, CA, US, is currently a VP, Solutions and Customer Success at Fin. Junan Pang brings experience from previous roles at Sequoia Capital, University of San Francisco, SF Customer Success Meetup and Slack. Junan Pang holds a B.S. Computer and Information Science in Minor: General Business Administration @ The Ohio State University. With a robust skill set that includes Requirements Gathering, Business Process Design, SDLC, Testing, Analysis and more. Junan Pang has 3 emails and 2 mobile phone numbers on RocketReach.
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