Julio Gonzalez Email & Phone Number
Fractional VP, Customer Success and Post-Sales Advisor @ Independent Consultant
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Julio Gonzalez Location
- North Miami Beach, FL, US
Julio Gonzalez Work
- Fractional VP, Customer Success and Post-Sales Advisor @ (October 2025 - Present)
- Vice President Customer Success Latin America @ (May 2021 - September 2025)
- Vice-president Customer Success Latin America @ (January 2019 - May 2021)
- Vice President Operations Latin America @ (January 2016 - December 2018)
- Vice-president Operations @ (January 2013 - December 2016)
Julio Gonzalez Education
- Universidad Santo Tomás
Electronic Engineering (Telecommunications, Award-winning thesis: Gateway for CTI Applications SS7)
Julio Gonzalez Skills
- AI Strategy
- Account Management
- Active Directory
- Artificial Intelligence (AI)
- Avaya
- Avaya Products
- Build Strong Relationships
- Business Development
- Business Strategy
- CaaS
- Call Centers
- Channel Partners
- Cisco Technologies
- Client Fulfillment
- Cloud Communications
- Cloud Computing
- Communication
- Contact Center
- Contact Centers
- Cross-Functional Leadership (Sales/Product/RevOps)
- Customer Health & Escalation Governance
- Customer Lifecycle Leadership
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Success
- Customer Success Manager
- Customer Success Strategy (Scaled)
- Customer Support
- Customer-Focused Selling
- Deferred Revenue
- Digital / Tech-Touch Engagement
- Digital Transformation
- Employee Learning & Development
- Forecasting, Dashboards & Operating Cadence
- Gainsight
- Gong
- Gross Revenue Retention (GRR)
- IP
- Investing
- Latin America
- Leadership Development (Managers/Directors)
- Machine Learning
- Managed Services
- Net Revenue Retention (NRR)
- On-Premises to Cloud Migrations
- P&L Management
- Performance Metrics
- Pre-sales
- Predictive Dialers
- Private Equity
- Professional Services
- Professional Services Delivery
- Professional Services Operations
- PureCloud
- Recurrent revenue
- Relationship Building
- Renewals & Expansion Motions
- Revenue & Profit Growth
- Revenue Cycle Management
- Revenue Forecasting
- Revenue Retention (GRR/NRR)
- SAP Ariba
- SIP
- SS7
- SaaS
- Sales Engineering
- Salesforce.com
- Segmentation & Coverage Models
- Service Operation
- Session Initiation Protocol (SIP)
- Software as a Service (SaaS)
- Speech Analytics
- Team Building
- Team Performance
- Technical Support
- Telco
- Telecommunications
- Telephony
- Unified Communications
- VoIP
- Voice of the Customer
- Voice over IP (VoIP)
- Workday
- cloud
Julio Gonzalez Summary
- Julio Gonzalez, based in North Miami Beach, FL, US, is currently a Fractional VP, Customer Success and Post-Sales Advisor at Independent Consultant. Julio Gonzalez brings experience from previous roles at Zendesk, Genesys and Genesys | Interactive Intelligence. Julio Gonzalez holds a Electronic Engineering in Telecommunications, Award-winning thesis: Gateway for CTI Applications SS7 @ Universidad Santo Tomás. With a robust skill set that includes AI Strategy, Account Management, Active Directory, Artificial Intelligence (AI), Avaya and more. Julio Gonzalez has 2 emails and 3 mobile phone numbers on RocketReach.
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