Senior Manager, Project Management - ADP UKI Business Excellence @ (April 2016 - January 2023)
Team Manager @ (July 2008 - April 2016)
Section Manager - New Business @ GMAC RFC (January 2007 - July 2008)
Customer Service Manager @ (July 2004 - December 2006)
Team Manager (NTL) @ (April 2000 - July 2004)
Julie Lafferty Skills
Customer Service
Operations Management
People Management
Project Management
Call Centers
HR Policies
Change Management
Business Strategy
Outsourcing
Business Planning
Help Desk Support
Business Process Improvement
Coaching
Service Delivery
Continuous Improvement
Contact Center Management
Contact Center Technology
L&D
Performance Management
Offshoring
Strategic Planning
New Business Opportunities
Time & Attendance
People Development
Telecommunications
Managing Meetings
Mortgage Lending
Call center start-up
Recruiting
Employee Training
Performance Improvement
Customer Support
Relationship Building
Team Management
Customer Relationship Management (CRM)
Management
Project Planning
Program Management
Business Development
Customer Relationship Management Crm
Time and Attendance
Process Improvement
Customer Relationship Management
Julie Lafferty Summary
Julie Lafferty, based in Reading, Reading, United Kingdom, is currently a Commercial Operations Manager and Project Manager at ADP. Julie Lafferty brings experience from previous roles at ADP, GMAC RFC and Chancellors. With a robust skill set that includes Customer Service, Operations Management, People Management, Project Management, Call Centers and more. Julie Lafferty has 2 emails and 1 mobile phone numbers on RocketReach.
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