Julia Smith Email
Head Of Service Delivery @ NFU Mutual
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Julia Smith Location
- United Kingdom
Julia Smith Work
- Head Of Service Delivery @ (October 2016 - Present)
- Head of Customer Service Operations and Risk Management Services @ (November 2014 - May 2016)
- National Service Manager @ (January 2012 - October 2014)
- Operations manager @ (October 1992 - December 2010)
Julia Smith Skills
- Business Planning
- Call Center Development
- Change Management
- Coaching
- Collaborative Problem Solving
- Communication
- Complaint Management
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Critical Thinking
- Customer Experience
- Customer Experience Transformation
- Customer Service Management
- Delegation
- Development of Strategy
- Employee Engagement
- Executive Leadership
- General Insurance
- Insurance
- Insurance Operations
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Management
- Operational Efficiency
- Operational Excellence
- Operational Planning
- Operational Strategy
- Operations Management
- Outsourcing
- Process Improvement
- Relationship Building
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- Workforce Management
- Marketing
- Risk Management
- Financial Analysis
- Sales Management
- Strategic Planning
- Customer Service
- Microsoft Excel
- Business Analysis
Julia Smith Summary
- Julia Smith, based in United Kingdom, is currently a Head Of Service Delivery at NFU Mutual. Julia Smith brings experience from previous roles at NFU Mutual and Legal & General. With a robust skill set that includes Business Planning, Call Center Development, Change Management, Coaching, Collaborative Problem Solving and more. Julia Smith has 1 emails on RocketReach.
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Top NFU Mutual Employees
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Reading, PA, US
Malcolm Woodward
Head of IT Shared Services
Stourbridge, GB
Gareth Brown
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Stratford-upon-Avon, GB
Chris Pettit
Head Of Strategy
Tiddington, GB
Deane Copson
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Leicester, GB
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Stratford-upon-Avon, GB
Kylie Robson-Lee
Managing Director - Head of Risk Management Services (RMS)
Church Stretton, GB
Martyn Dyson
Head of Propositions
Cirencester, GB
Jacqui Timothy
Head of Enterprise Change Management
Stratford-upon-Avon, GB
Piers Watson
Head Of Customer Experience
London, GB
William Fensom
Head of Architecture
Bidford-on-Avon, GB
Jonathan Finning
Head of External Funds
London, England, GB
Michael John
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