Piers Watson Email & Phone Number
Head Of Customer Experience @ NFU Mutual
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Piers Watson Location
- London, GB
Piers Watson Work
- Head Of Customer Experience @ (June 2020 - Present)
- Business Strategy and Customer Experience Transformation @ (January 2020 - June 2020)
- Managing Consultant, Customer Transformation and Change Management @ (January 2004 - December 2007)
- Head of UK and I Customer Propositions @ (January 2015 - January 2020)
- Head of UK and I Customer Propositions @ (January 2015 - December 2020)
- Head of Strategy, Insurance and Savings Division (LGAS) @ (January 2013 - January 2015)
- Head of Strategy and Development, Savings Division @ (January 2009 - January 2013)
- Head of Strategy, Insurance and Savings Division (LGAS) @ (January 2013 - December 2015)
- Head of Strategy and Planning, Wealth Management @ (January 2007 - January 2009)
- Head of Strategy and Development, Savings Division @ (January 2009 - December 2013)
- Head of Strategy and Planning, Wealth Management @ (January 2007 - December 2009)
- Managing Consultant, Customer Transformation and Change Management @ (January 2004 - January 2007)
- Global Marketing Manager, Automotive and High-Tech Sector @ (January 2001 - January 2003)
- European Marketing Manager, Automotive Centre of Excellence @ (January 1999 - January 2000)
- UK Marketing Manager @ (January 1996 - January 1999)
- Business Development and Solution Design @ (January 1995 - January 1996)
Piers Watson Education
- Cambridge Business School (Post Grad Dip M)
DipM (Diploma in Marketing)
1996-1996 - De Montfort University
BSc (Hons) (BSc Industrial & Business Systems)
1989-1993
Piers Watson Skills
- Business Transformation
- Stakeholder Management
- Change Management
- Management Consulting
- Operating Models
- Business Strategy
- Financial Services
- Business Case
- Strategy
- Customer Experience
- Business Process Improvement
- Program Management
- Business Analysis
- Organizational Design
- Proposition Development
- Acquisition Integration
- Outsourcing
- Governance
- Project Portfolio Management
- Thought Leadership
- Business Planning
- Business Development
- CRM
- Business Process
- Management
- Leadership
- Customer Relationship Management (CRM)
- Consulting
- Step
- Customer Relationship Management Crm
- Sales
- Market Entry
- Rationalisation
- Marketing
- Line Management
- Csat
- Agile Methodologies
- New Proposition Development
- Market Sizing
- Net Promoter Score
- Loyalty Programs
- Customer Experience Management
- Customer Insight
- Senior Stakeholder Management
- Cross Functional Team Leadership
- SME
- Customer Loyalty
- Segmentation
- Go To Market Strategy
- Financial Analysis
- General Insurance
- Balanced Scorecard
- Marketing Strategy
- Health Insurance
- Customer Value Proposition
- Presentations
- Customer Relationship Management
Piers Watson Summary
- Piers Watson, based in London, GB, is currently a Head Of Customer Experience at NFU Mutual. Piers Watson brings experience from previous roles at PIERS WATSON ASSOCIATES LTD, Capgemini Consulting and AXA UK. Piers Watson holds a 1996 - 1996 DipM in Diploma in Marketing @ Cambridge Business School (Post Grad Dip M). With a robust skill set that includes Business Transformation, Stakeholder Management, Change Management, Management Consulting, Operating Models and more. Piers Watson has 2 emails on RocketReach.
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