Jude A Email
Country Head, Sutherland Malaysia @ SUTHERLAND GLOBAL SERVICES UK LTD
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Jude A Location
- Kuala Lumpur, MY
Jude A Work
- Country Head, Sutherland Malaysia @ (July 2018 - Present)
- Senior Director - Finance and Accounting @ (August 2017 - July 2018)
- Senior Director, Malaysia Chip-and-PIN Migration @ (August 2014 - July 2017)
- Senior Director, Technology-enabled Services and Platform Solutions (SmartLeap™) @ (February 2011 - August 2014)
- Operations Manager - Service Delivery @ (May 2009 - January 2011)
- Operations Manger - Special Projects @ (July 2008 - April 2009)
- Manager - Service Delivery @ (February 2006 - June 2008)
- Team Leader - Service Delivery @ (February 2004 - January 2006)
- Customer Support Associate @ (September 2003 - January 2004)
Jude A Education
- Madurai Kamaraj University
Bachelor of Commerce (Commerce)
2000-2003 - Julius Macwan Institute 2000-2002
- Santhome Higher Secondary School 1998-2000
- Don Bosco Matriculation Higher Secondary School 1985-1998
Jude A Skills
- Service Delivery
- BPO
- Vendor Management
- Project Management
- Project Planning
- Transition Management
- CRM
- Sla
- Call Centers
- Workforce Management
- Outsourcing
- Offshoring
- Customer Experience
- Contact Centers
- Product Management
- Business Strategy
- Team Management
- Product Marketing
- Product Development
- Product Design
- Leadership
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Performance Management
- Business Process Improvement
- Business Analysis
- Management
- Service-Level Agreements (SLA)
- Customer Relationship Management Crm
- Public Speaking
- Strategic Planning
- Business Process Outsourcing Bpo
- Microsoft Excel
- Cross Functional Team Leadership
- Change Management
- Service Level Agreements Sla
- Problem Management
Jude A Summary
- Jude A, based in Kuala Lumpur, MY, is currently a Country Head, Sutherland Malaysia at Sutherland. Jude A brings experience from previous roles at Sutherland. Jude A holds a 2000 - 2003 Bachelor of Commerce in Commerce @ Madurai Kamaraj University. With a robust skill set that includes Service Delivery, BPO, Vendor Management, Project Management, Project Planning and more. Jude A has 3 emails on RocketReach.
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