Jude A Email
Country Head, Sutherland Malaysia @ SUTHERLAND GLOBAL SERVICES UK LTD
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Jude A Location
- Kuala Lumpur, MY
Jude A Work
- 2018 -now Country Head, Sutherland Malaysia @
- 2017 -2018 Senior Director - Finance and Accounting @
- 2014 -2017 Senior Director, Malaysia Chip-and-PIN Migration @
- 2011 -2014 Senior Director, Technology-enabled Services and Platform Solutions (SmartLeap™) @
- 2009 -2011 Operations Manager - Service Delivery @
- 2008 -2009 Operations Manger - Special Projects @
- 2006 -2008 Manager - Service Delivery @
- 2004 -2006 Team Leader - Service Delivery @
- 2003 -2004 Customer Support Associate @
Jude A Education
- Madurai Kamaraj University
Bachelor of Commerce (Commerce)
2000-2003 - Julius Macwan Institute 2000-2002
- Santhome Higher Secondary School 1998-2000
- Don Bosco Matriculation Higher Secondary School 1985-1998
Jude A Skills
- Service Delivery
- BPO
- Vendor Management
- Project Management
- Project Planning
- Transition Management
- CRM
- Sla
- Call Centers
- Workforce Management
- Outsourcing
- Offshoring
- Customer Experience
- Contact Centers
- Product Management
- Business Strategy
- Team Management
- Product Marketing
- Product Development
- Product Design
- Leadership
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Performance Management
- Business Process Improvement
- Business Analysis
- Management
- Service-Level Agreements (SLA)
- Customer Relationship Management Crm
- Public Speaking
- Strategic Planning
- Business Process Outsourcing Bpo
- Microsoft Excel
- Cross Functional Team Leadership
- Change Management
- Service Level Agreements Sla
- Problem Management
Jude A Summary
- Jude A, based in Kuala Lumpur, MY, is currently a Country Head, Sutherland Malaysia at Sutherland. Jude A brings experience from previous roles at Sutherland and Sutherland Global Services. Jude A holds a 2000 - 2003 Bachelor of Commerce in Commerce @ Madurai Kamaraj University. With a robust skill set that includes Service Delivery, BPO, Vendor Management, Project Management, Project Planning and more. Jude A has 3 emails on RocketReach.
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