Juan Smit Email
Senior Service Manager @ NTT Ltd.
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Juan Smit Location
- Johannesburg, GP, ZA
Juan Smit Work
- 2022 -now Senior Service Manager @
- 2017 -2022 Technical Services Manager @
- 2015 -2017 Server Engineer @
- 2014 -2015 IPT Engineer @
- 2011 -2014 Team Lead @
- 2010 -2011 SENIOR IT TECHNICIAN @
- 2008 -2010 IT Support Engineer @
- 2005 -2008 Software Consultant @
Juan Smit Education
- Dimension Data University
Certificate (Information Technology)
2011-2013 - Foster-Melliar
Certificate (Information Technology)
2011-2011 - ITTC
Diploma (Information Technology)
2004-2005 - Eldoraigne High
High School (High School/Secondary Diplomas and Certificates)
1999-2003
Juan Smit Skills
- Management
- Team Management
- Team Leadership
- Service Delivery
- ITIL v3 Foundations Certified
- Cisco Call Manager
- IPT
- Desktop Support Management
- Servers
- Teamwork
- Active Directory
- ITIL
- Troubleshooting
- Networking
- IT Service Management
- Employee Coaching
- Diversity & Inclusion
- Organizational Leadership
- Microsoft PowerPoint
- Collaborative Leadership
- Customer Onboarding
- Strategic Thinking
- Critical Thinking
- Business English
- Presentation Skills
- Logical Reasoning
- Problem Solving
- Public Speaking
- Building Trust
- Interpersonal Relationships
- Interpersonal Leadership
- Interpersonal Communication
- Body Language
- Communication
- Customer Experience Design
- Customer Journeys
- Customer Service
- Client Rapport
- Feedback Management
- Customer Loyalty
- Call Control
- De-escalation
- Social Media Communications
- Escalation Resolution
- Contact Centers
- Customer Service Management
- Customer Surveys
- Customer Retention
- Business Analysis
- Root Cause Analysis
Juan Smit Summary
- Juan Smit, based in Johannesburg, GP, ZA, is currently a Senior Service Manager at NTT DATA, Inc.. Juan Smit brings experience from previous roles at Dimension Data Middle East and Africa and Dimension Data. Juan Smit holds a 2011 - 2013 Certificate in Information Technology @ Dimension Data University. With a robust skill set that includes Management, Team Management, Team Leadership, Service Delivery, ITIL v3 Foundations Certified and more. Juan Smit has 1 emails on RocketReach.
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