Joseph Mikhail Email
Director of Account Management @ SUTHERLAND GLOBAL SERVICES UK LTD
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Joseph Mikhail Location
- New Cairo City, Cairo Governorate, EG
Joseph Mikhail Work
- 2026 -now Director of Account Management @
- 2025 -2026 Service Delivery Director @
- 2024 -2025 Head of Operations - Fintech and New accounts @
- 2022 -2024 Head of Operations - Fintech and New accounts implementation @
- 2021 -2022 Sr. Operations Manager - BF and A @
- 2019 -2021 General Manager @ Self-employed
- 2016 -2018 Manager – Global Customer Experience @
- 2014 -2016 Manager - Global Business Analyst @
- 2013 -2014 Account Manager @
- 2010 -2012 Team Manager @
- 2008 -2010 Foreign Operations Manager @ El Madina El Menawara
- 2007 -2008 Front Desk Manager @ Escapade Nile Cruise
Joseph Mikhail Education
- University of Alexandria
Bachelor of Business Administration (B.B.A.) (students union)
2002-2007 - Saint Marc French School
High School Diploma (Marine Scouts member Mej GTC)
1989-2002
Joseph Mikhail Skills
- COPC
- Change Management
- IEX
- Vendor Management
- Six Sigma
- Transition Management
- Call Center
- Process Management
- Team Leadership
- Team Management
- Technical Support
- Process Improvement
- Crossfunctional Team Leadership
- CRM
- Customer Satisfaction
- HR Policies
- PMP
- Call Centers
- Teamwork
- Analysis
- Leadership
- Sla
- Management
- BPO
- Customer Support
- Microsoft Excel
- Business Development
- Cross Functional Team Leadership
- Quality Assurance
- Training
- Contact Center Operations
- Project Management
- Microsoft Word
- Dialer Management
- Time Management
- PowerPoint
- Performance Management
- Service Delivery
- Csat
- Coaching
- Sales
- Call Center Development
- Analytics
- Performance Appraisal
- Workforce Management
- KPO
- Offshoring
- Outsourcing
- Customer Experience
- Customer Service
- Business Analysis
- Troubleshooting
- Soft Skills
- Sourcing
Joseph Mikhail Summary
- Joseph Mikhail, based in New Cairo City, Cairo Governorate, EG, is currently a Director of Account Management at Sutherland. Joseph Mikhail brings experience from previous roles at IGT Solutions, Concentrix, Webhelp and Sutherland. Joseph Mikhail holds a 2002 - 2007 Bachelor of Business Administration (B.B.A.) in students union @ University of Alexandria. With a robust skill set that includes COPC, Change Management, IEX, Vendor Management, Six Sigma and more. Joseph Mikhail has 1 emails on RocketReach.
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