Head of IRL Complaint Operations - Senior Operations Complaints - Contractor @ (August 2023 - March 2024)
Head of QA - Senior Operations Complaints - Contractor @ (May 2022 - August 2023)
Collections and Recoveries Manager - Contractor @ (May 2020 - May 2021)
Complaint Operations Team Manager - (Contractor) @ (September 2016 - January 2018)
Quality Assurance Team Manager - (Contractor) @ (July 2014 - August 2016)
QA and Outcome Tester - (Contractor) @ (June 2011 - July 2014)
Joseph McKenna Education
Edge Hill University
Bachelor of Science (B.Sc.) (Coaching and Performance Analysis)
2007-2010
Joseph McKenna Skills
Management
Banking
Customer Service
Business Analysis
Risk Management
Microsoft Office
Team Leadership
Microsoft Excel
Financial Services
Statistical Data Analysis
Quality Assurance
Quality Management
Quality Control
Team Building
Team Management
Outcome focused
Success Driven
Challenge Driven
Performance Motivation
Team Motivation
Sales
Sales Management
Change Management
Training
Gym
Business Development
Fitness Industry
Fitness
Personal Training
Fitness Competition
Joseph McKenna Summary
Joseph McKenna, based in Liverpool, GB, is currently a Head of Operations Quality (QA and QC) at Starling. Joseph McKenna brings experience from previous roles at Starling, Starling Bank and McKenna Services Limited. Joseph McKenna holds a 2007 - 2010 Bachelor of Science (B.Sc.) in Coaching and Performance Analysis @ Edge Hill University. With a robust skill set that includes Management, Banking, Customer Service, Business Analysis, Risk Management and more. Joseph McKenna has 1 emails on RocketReach.
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