Jose santa Maria Email
NPS Manager - One Europe @ Santander Bank, N.A.
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Jose santa Maria Location
- Madrid, Madrid, Spain
Jose santa Maria Work
- 2021 - now NPS Manager - One Europe @
- 2017 - 2022 Global head of Cognitive Platforms @
- 2011 - 2019 Member of the Executive Committee of FUNDIBEQ @
- 2013 - 2015 Global Product Manager - Customer Service @
- 2008 - 2012 Global Customer Experience Manager @
- 2005 - 2008 Corporate Quality Manager @
- 2001 - 2003 Director del centro de atención telefónica @
Jose santa Maria Education
- The Valley Digital Business School
Master (Programa de Transformación digital)
2016 - 2016 - IESE Business School - University of Navarra
Corporate Development Program
2010 - 2010 - IESE Business School - University of Navarra
PDD
2006 - 2006 - Universidad Carlos III de Madrid
Ingeniero Industrial (Organización Industrial)
1994 - 2000
Jose santa Maria Skills
- Estrategia empresarial
- Dirección y desarrollo de equipos de trabajo
- Liderazgo de equipos
- Español
- Negociación
- Administración y dirección de empresas
- Centro de llamadas
- Cambio organizacional
- Inglés
- Consultoría de estrategia y operaciones
- Plan de negocio
- Planificación estratégica
- Estrategia
- Gestión de proyectos
- Banca
- Análisis de negocio
- Gestión de relaciones con clientes
- Microsoft Office
- Business Strategy
- Team Leadership
- Business Planning
- Centros de contacto
- Call Centers
- Management Consulting
- Leadership
- Marketing Strategy
- Quantity Surveying
- Spanish
- Quality Management
- Customer Service
- Negotiation
- Survey Methodology
- Estrategia de mercadotecnia
- English
- Quantitative Analytics
Jose santa Maria Summary
- Jose santa Maria, based in Madrid, Madrid, Spain, is currently a NPS Manager - One Europe at Santander. Jose santa Maria brings experience from previous roles at Santander, FUNDIBEQ | Fundación Iberoamericana de la Calidad and Banco Santander. Jose santa Maria holds a 2016 - 2016 Master in Programa de Transformación digital @ The Valley Digital Business School. With a robust skill set that includes Estrategia empresarial, Dirección y desarrollo de equipos de trabajo, Liderazgo de equipos, Español, Negociación and more. Jose santa Maria has 2 emails on RocketReach.
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