2024 -2025 Technical Account Specialist, Professional Services @
2023 -2024 Senior Consultant, Customer Success @
2021 -2023 Professional Services Consultant, Partner Managed and Government Services @
2019 -2021 Sr Technical Account Manager, Global Consulting and Operations @
2017 -2018 Senior Consultant, Professional Services @
2015 -2016 Sr Solutions Specialist, Americas Consulting Services @
2013 -2015 Senior Consultant, Information Intelligence Group @
2010 -2012 Director of Quality Management @
2007 -2010 ESI Processing Manager and eDiscovery Project Consultant @
2006 -2007 Legal Technologies Project Manager @
2004 -2006 Legal Technologies Systems Engineer @
2000 -2003 Customer Service Manager and Customer Service Technician @ Todd Video Network Management
1999 -2000 Software Support Analyst @
1996 -1999 Sr Test Technician @
Jonathan Zak Education
University of Minnesota Duluth 1991-1995
Jonathan Zak Skills
Request for Proposal (RFP)
Document Management Systems (DMS)
Customer Satisfaction
Customer Retention
Customer Experience
Data Conversion
Presentations
Implementation Plans
Customer Communication
Project Scheduling
Customer Onboarding
Customer Requirements
Product Demonstration
Sigma
Data Integration
FinTech
Onboarding
Confluence
Jira
API Testing
Postman API
Microsoft Power BI
Consulting
Professional Services
Enterprise Software
Technology Integration
Customer Relationship Management (CRM)
Software Implementation
Project Management
Process Improvement
Program Management
Software Documentation
Vendor Management
User Acceptance Testing
Technical Writing
Data Management
Analysis
Document Review
Quality Assurance
Operations Management
Electronic Discovery
Quality Management
Continuous Improvement
Business Process Improvement
Change Management
Testing
Integration
Litigation Support
Microsoft Excel
PostgreSQL
Software as a Service (SaaS)
Training
Cross-functional Team Leadership
Management
Software Deployment
Solution Implementation
Storage Systems
Public Sector Consulting
Legal Discovery
E-Discovery Consulting
Organizational Initiatives
Leading Organizational Change
Workflow Management
Manage Client Relationships
Process Creation
Procedure Creation
Data Quality
User Documentation
Enterprise Vault
Large Systems Integration
Technology Solutions
public trust clearance
Development
Customer Relationship Management Crm
Technology
Law 5.0
Software as a Service Saas
Ringtail
Clearwell
Summation iBlaze
Microsoft Office
Cross Functional Team Leadership
Supervisory Experience
E Discovery Consulting
ESI Processing
Knowledge Sharing
PMP
Software Development
Customer Relationship Management
Software as a Service
Jonathan Zak Summary
Jonathan Zak, based in United States, is currently a GRC Implementation Manager at Eden Data. Jonathan Zak brings experience from previous roles at ActiveNav, Treasury4, MasterControl and LexisNexis Risk Solutions. Jonathan Zak holds a 1991 - 1995 University of Minnesota Duluth. With a robust skill set that includes Request for Proposal (RFP), Document Management Systems (DMS), Customer Satisfaction, Customer Retention, Customer Experience and more. Jonathan Zak has 3 emails and 2 mobile phone numbers on RocketReach.
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