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Jonathan Wales Location
Nottingham, GB
Jonathan Wales Work
Data Centre Operations Engineer @ (March 2025 - Present)
Senior Technical Specialist @ (November 2014 - December 2024)
Senior Telecomms Administrator @ (January 2014 - November 2014)
Senior Field Services Engineer @ (August 2008 - January 2014)
Remote Avaya Technical Specialist @ (August 2006 - August 2008)
Telecoms Support Analyst @ (January 2001 - August 2006)
Telecoms Support Analyst @ Telewest (January 1998 - January 2001)
Jonathan Wales Education
Southampton
LAW Degree (2:1)
1994-1997
Jonathan Wales Skills
ACD
ACIS
ACSS
Avaya
Avaya Aura
Avaya Communication Manager
Avaya IP Telephony
Avaya PBX
Avaya Site Administration
Avaya Technologies
CMS
CTI
Call Logging
Call Recording
Call Routing
Cisco Call Manager
Cloud Computing
Contact Center as a Service (CCaaS)
Contact Centers
Data Governance
Definity
Ethernet
H.248
H.323
IP
IP PBX
IP Phones
ISDN
IVR
Internet Protocol (IP)
LAN-WAN
LAN/WAN
Management
Media Gateways
Microsoft Azure
Modular Messaging
Project Planning
QoS
RTP
SIP
SIP Trunking
Session Initiation Protocol (SIP)
Session Management
TDM
Telecommunications
Telephony
Troubleshooting
Unified Communications
Unified Messaging
Video Conferencing
VoIP
Voice & Data Convergence
Voice Mail
Voice over IP (VoIP)
WAN
Banking
Voice and Data Convergence
Support
Voice Over Ip Voip
Internet Protocol Ip
Lloyds
Session Initiation Protocol Sip
Lan Wan
Internet Protocol
Voice Over Ip
Session Initiation Protocol
Jonathan Wales Summary
Jonathan Wales, based in Nottingham, GB, is currently a Data Centre Operations Engineer at Iomart. Jonathan Wales brings experience from previous roles at Experian Consumer Services and Avaya. Jonathan Wales holds a 1994 - 1997 LAW Degree in 2:1 @ Southampton. With a robust skill set that includes ACD, ACIS, ACSS, Avaya, Avaya Aura and more. Jonathan Wales has 1 emails on RocketReach.
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