Jonathan Viola Email
Senior Operations Manager @ Carelon Global Solutions
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Jonathan Viola Location
- Valenzuela, NCR, PH
Jonathan Viola Work
- 2024 - now Senior Operations Manager @
- 2021 - 2024 Delivery Lead Manager @
- 2020 - 2021 Head Of Customer Service @ Manulife Philippines
- 2017 - 2020 Senior Manager, Customer Service @ Manulife Philippines
- 2015 - 2017 Operations Associate Manager @
- 2014 - 2015 Senior Team Lead @
- 2013 - 2013 Business Analyst @
- 2010 - 2013 Team Supervisor @
- 2007 - 2010 Senior Service Specialist and SME @
- 2005 - 2007 Customer Service Specialist @
- 2005 - 2005 Customer Service Specialist @ Sykes Enterprises, Incorporated
Jonathan Viola Education
- University of the Philippines
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
1998 - 2002
Jonathan Viola Skills
- Customer Service
- Team Leadership
- Business Analysis
- Project Management
- Process Improvement
- Management
- Vendor Management
- Business Process Improvement
- Outsourcing
- Service Delivery
- CRM
- Analysis
- BPO
- Performance Management
- Team Management
- Call Centers
- Operations Management
- Leadership
Jonathan Viola Summary
- Jonathan Viola, based in Valenzuela, NCR, PH, is currently a Senior Operations Manager at Carelon Global Solutions Philippines. Jonathan Viola brings experience from previous roles at Accenture and Manulife Philippines. Jonathan Viola holds a 1998 - 2002 Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General @ University of the Philippines. With a robust skill set that includes Customer Service, Team Leadership, Business Analysis, Project Management, Process Improvement and more. Jonathan Viola has 1 emails on RocketReach.
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Top Carelon Global Solutions Employees
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