Jonathan Viola Email
Senior Operations Manager @ Carelon Global Solutions Philippines
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Jonathan Viola Location
- Valenzuela, NCR, PH
Jonathan Viola Work
- Senior Operations Manager @ (August 2024 - Present)
- Delivery Lead Manager @ (December 2021 - August 2024)
- Head Of Customer Service @ Manulife Philippines (September 2020 - December 2021)
- Senior Manager, Customer Service @ Manulife Philippines (July 2017 - September 2020)
- Operations Associate Manager @ (March 2015 - July 2017)
- Senior Team Lead @ (January 2014 - March 2015)
- Business Analyst @ (February 2013 - December 2013)
- Team Supervisor @ (March 2010 - February 2013)
- Senior Service Specialist and SME @ (March 2007 - March 2010)
- Customer Service Specialist @ (November 2005 - March 2007)
- Customer Service Specialist @ Sykes Enterprises, Incorporated (March 2005 - October 2005)
Jonathan Viola Education
- University of the Philippines
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
1998-2002
Jonathan Viola Skills
- Analysis
- BPO
- Business Analysis
- Business Process Improvement
- CRM
- Call Centers
- Customer Service
- Leadership
- Management
- Operations Management
- Outsourcing
- People Management
- Performance Management
- Process Improvement
- Project Management
- Service Delivery
- Team Leadership
- Team Management
- Vendor Management
Jonathan Viola Summary
- Jonathan Viola, based in Valenzuela, NCR, PH, is currently a Senior Operations Manager at Carelon Global Solutions Philippines. Jonathan Viola brings experience from previous roles at Accenture and Manulife Philippines. Jonathan Viola holds a 1998 - 2002 Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General @ University of the Philippines. With a robust skill set that includes Analysis, BPO, Business Analysis, Business Process Improvement, CRM and more. Jonathan Viola has 1 emails on RocketReach.
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