Jonathan Rickner Email & Phone Number
Sr BI Developer and Business Analyst - Contact Center Workforce Analytics and CCaaS Modernization
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Jonathan Rickner Location
- Cypress, TX, US
Jonathan Rickner Work
- 2017 -now Sr BI Developer and Business Analyst - Contact Center Workforce Analytics and CCaaS Modernization @ General Motors - Contractor via C-Vision Inc.
- 2010 -2017 Senior Business Analyst – Reporting Modernization, NICE Performance Management and Workforce Analytics @ Optum
- 2003 -2010 Workforce Manager and Reporting Analyst @ Optum
- 1994 -1999 Counterintelligence Agent (97B), Specialist @
Jonathan Rickner Education
- Kingwood Highschool 1992
- National American University
Business (Business)
2005
Jonathan Rickner Skills
- Microsoft Excel
- Analysis
- Business Process Improvement
- Operations Management
- Customer Satisfaction
- Forecasting
- Data Analysis
- Leadership
- Business Analysis
- NICE WFM
- Troubleshooting
- Call Centers
- Team Building
- Process Improvement
- Coaching
- Vendor Management
- Management
- Avaya CMS
- Workforce Management
- Team Leadership
- Customer Service
- Microsoft Office
- NICE Performance Management
- Performance Management
- Software Development Life Cycle (SDLC)
- Project Management
- SQL
- Microsoft Access
- Strategic Planning
- Training
- Program Management
- System Administration
- Content Management
- Content Development
- Change Management
- Software Documentation
- Quality Assurance
- Team Management
- Outsourcing
- Visio
- Social Media
- BPO
- SharePoint
- Strategy
- Requirements Analysis
- Testing
- Technical Support
- Consulting
- PowerPoint
- Nice Npm
- Microsoft Word
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
Jonathan Rickner Summary
- Jonathan Rickner, based in Cypress, TX, US, is currently a Sr BI Developer and Business Analyst - Contact Center Workforce Analytics and CCaaS Modernization at General Motors - Contractor via C-Vision Inc.. Jonathan Rickner brings experience from previous roles at Optum and US Army. Jonathan Rickner holds a Kingwood Highschool. With a robust skill set that includes Microsoft Excel, Analysis, Business Process Improvement, Operations Management, Customer Satisfaction and more. Jonathan Rickner has 1 emails and 3 mobile phone numbers on RocketReach.
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