Jonathan Jones Email & Phone Number
Customer Success Manager @ Calabrio, Inc.
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Jonathan Jones Location
- Saint Paul, MN, US
Jonathan Jones Work
- Customer Success Manager @ (April 2021 - Present)
- Customer Technical Support Engineer @ (January 2019 - April 2021)
- Application Support Team Manager @ (August 2012 - April 2018)
- Application Support Analyst @ (October 2005 - August 2012)
- Quality Assurance Analyst I @ (June 2004 - September 2005)
- Technical Support Representative Tier I and Tier Ii @ (May 2000 - October 2003)
Jonathan Jones Education
- Metropolitan State University
Bachelor of Science (International Business)
2006 - KRS Computer Business School 2000
- School of Environmental Studies
Jonathan Jones Skills
- Account Management
- Business Process Improvement
- Business Relationship Management
- Business Reviews
- CSM
- Call Centers
- Client-focused
- Cloud Computing
- Communication
- Computer Hardware
- Confidentiality
- Contract Negotiation
- Coordination Skills
- Creative Problem Solving
- Cross-team Collaboration
- Customer Advocacy
- Customer Communication
- Customer Engagement
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Success
- Data Analysis
- Data Center
- Data Storytelling
- Databases
- Digital Asset Management
- Disaster Recovery
- Enterprise Account Management
- Executive Presentations
- Executive Relationships
- Interpersonal Communication
- Key Performance Indicators
- Leadership
- Linux
- Multi-Tenant Management
- Negotiation
- Networking
- Pendo Product Cloud
- Performance Metrics
- Post-Sales
- Presentation Skills
- Problem Solving
- Process Improvement
- Product Adoption
- Project Management
- Relationship Building
- Relationship Development
- Renewals
- SaaS
- Salesforce.com
- Servers
- Social Media
- Software Documentation
- Software as a Service (SaaS)
- Strategic Accounts
- Strategic Relationships
- TCP/IP
- Team Leadership
- Technical Support
- Technology Solutions
- Training
- Troubleshooting
- Unix
- VMware
- Voice of the Customer
- Windows
- Writing
Jonathan Jones Summary
- Jonathan Jones, based in Saint Paul, MN, US, is currently a Customer Success Manager at Calabrio, Inc.. Jonathan Jones brings experience from previous roles at Calabrio, Inc. and Centurylink. Jonathan Jones holds a Bachelor of Science in International Business @ Metropolitan State University. With a robust skill set that includes Account Management, Business Process Improvement, Business Relationship Management, Business Reviews, CSM and more. Jonathan Jones has 2 emails and 1 mobile phone numbers on RocketReach.
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