Jonathan Hooks Email & Phone Number
Head Of Service @ Downer
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Jonathan Hooks Location
- Brisbane, QLD, AU
Jonathan Hooks Work
- 2025 - now Head Of Service @
- 2023 - 2025 Service Architect @
- 2022 - 2024 Manager Service Management Design and Integration @
- 2021 - 2022 Service Management Consulting @
- 2017 - 2021 Head Of Service Management @
- 2017 - 2017 Senior Service Architect @
- 2017 - 2017 Service Management Architect @
- 2015 - 2017 Mobile and ICT Service Architects Team Manager @
- 2014 - 2014 Senior Service Architect @
- 2006 - 2014 Senior Service Management Architect @
- 2002 - 2006 Senior Service Manager (United Airlines Account) @
- 1999 - 2002 Senior Service Manager (British Airways Account) @
Jonathan Hooks Skills
- IT Service Management
- ITIL Expert
- Service Lifecycle Management
- Service Level Management
- Telecommunications
- Operational Excellence
- Managed Services
- M2M
- Airlines
- ITIL
- Service Desk
- Incident Management
- Process Improvement
- Service Improvement
- Program Management
- CRM
- IT Strategy
- Professional Services
- SLA
- Outsourcing
- Service Management
- Management
- Service Delivery
- Flights
- Microsoft Office
- Marketing
- SQL
- Architecture
Jonathan Hooks Summary
- Jonathan Hooks, based in Brisbane, QLD, AU, is currently a Head Of Service at Downer. Jonathan Hooks brings experience from previous roles at eHealth Queensland, Airservices Australia, Suncorp Group and Orange Business Services. With a robust skill set that includes IT Service Management, ITIL Expert, Service Lifecycle Management, Service Level Management, Telecommunications and more. Jonathan Hooks has 2 emails and 1 mobile phone numbers on RocketReach.
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