Jonathan Goucher Email
Quality Manager TikTok EMEA, TnS @ TikTok
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Jonathan Goucher Location
- Ireland
Jonathan Goucher Work
- 2022 - now Quality Manager TikTok EMEA, TnS @
- 2018 - 2022 Senior Operation Manager @
- 2015 - 2017 Operations Manager @
- 2015 - 2015 Manager Transaction Service Quality @
- 2014 - 2015 Senior Team Manager @
- 2012 - 2014 Senior Manager @
- 2008 - 2012 Outsourcing Team Manager @
- 2004 - 2006 Team Leader @ Conduit
Jonathan Goucher Education
- Belfast Metropolitan College
Diploma of Education (Higher National Diploma in Travel and Tourism Management)
Jonathan Goucher Skills
- People Management
- Salesforce.com
- Call Center
- Customer Service
- Cloud Computing
- Customer Relations
- Management
- Contact Centers
- Service Delivery
- Team Leadership
- Account Management
- Business Analysis
- BPO
- Customer Satisfaction
- CRM
- Workforce Management
- Outsourcing
- Performance Management
- Process Improvement
- Call Centers
- Team Management
- Customer Experience
- Analysis
- System Administration
- Customer Retention
- Technical Support
- Analytics
- Vendor Management
- Recruiting
- Sla
- Troubleshooting
- Operations Management
- Leadership
- Leadership Development
- Thinking Outside The Box
- Strategic Leadership
- Change Management
- People-oriented
- New Business Development
- Customer Relationship Management Crm
- Netgear
- Xbox
- Business Development
- Business Process Outsourcing Bpo
- Business Process Improvement
- People Oriented
- Service Level Agreements Sla
- Business Process Outsourcing
- Customer Relationship Management
- Service Level Agreements
Jonathan Goucher Summary
- Jonathan Goucher, based in Ireland, is currently a Quality Manager TikTok EMEA, TnS at TikTok. Jonathan Goucher brings experience from previous roles at Concentrix and Convergys. Jonathan Goucher holds a Diploma of Education in Higher National Diploma in Travel and Tourism Management @ Belfast Metropolitan College. With a robust skill set that includes People Management, Salesforce.com, Call Center, Customer Service, Cloud Computing and more. Jonathan Goucher has 2 emails on RocketReach.
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