Jonathan Gledhill Email & Phone Number
Head of Delivery @ Konversational
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Jonathan Gledhill Location
- United Kingdom
Jonathan Gledhill Work
- Head of Delivery @ (May 2025 - Present)
- Director – ServiceNow Services (Delivery and Operations) @ NEOM (July 2021 - May 2025)
- Consultant - Transformation @ (January 2021 - June 2021)
- Transformation Lead for Strategic Project Delivery @ (April 2019 - October 2020)
- Transformation Consultant @ (June 2017 - April 2019)
- Transformation Programme Manager with Step 5 Group @ (January 2015 - April 2017)
- Head of Services Strategy and Transformation (Programme) @ (March 2013 - January 2015)
- Programme Transformation Lead; Multi-Supplier Integration (SIAM) @ (July 2011 - February 2013)
- Transition Delivery Leader; Multi-Supplier Integration (Outsourcing Transition) @ (September 2010 - June 2011)
- Head of ServiceDesk UK @ (April 2007 - August 2010)
- IT Services Consultant @ (May 2006 - April 2007)
- Head of Youth Development (Sabbatical Project) @ Gateway Church (October 2003 - May 2006)
- IS Team Leader @ (June 2003 - October 2003)
- IT Service Desk Team Leader (Contract) @ (November 2002 - January 2003)
- IT Service Manager @ (February 2000 - August 2001)
- IT Service Centre Team Leader - Associate @ (January 1997 - February 2000)
Jonathan Gledhill Education
- University of the West of England
BSc (Hons)
1993-1995 - University of the West of England
HND
1990-1993
Jonathan Gledhill Skills
- Business Analysis
- Business Process Improvement
- Change Management
- Change Management & Service/Process Improvements
- Consulting
- Continuous Improvement
- Data Center
- Governance
- Help Desk Support
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Management
- IT Strategy
- ITIL
- ITIL Service Management – Strategy, Design & Implementation and Training
- Information Technology
- Integration
- Leadership
- Management
- Operational Management – Service Desk, Major Incident & Operational Centre
- Operations Management
- Outsourcing
- PMO
- PRINCE2
- People – Leadership & Development
- Process Improvement
- Program Management
- Project Delivery
- Project Management
- Project Mngt – Service Desk Design & Deployment, Outsourcing Services Transition
- Project Portfolio Management
- Relationship Management
- Relationship Management - Technical to CIO & MD level
- Service Delivery
- Service Desk
- Service Management
- Stakeholder Management
- Strategic Planning
- Strategy
- System Deployment
- Windows Server
- Management Service Desk
- Project Mngt Service Desk Design And Deployment
- Active Directory
- Incident Management
- Itil Service Management Strategy
- People Leadership And Development
- BMC Remedy
- Major Incident And Operational Centre
- Disaster Recovery
- Technical Support
- Operational
- Budgets
- Outsourcing Services Transition
- Security
- Incident
- Design And Implementation And Training
- Technical To Cio And Md Level
- Operational Management Service Desk
- Change Management And Service/Process Improvements
Jonathan Gledhill Summary
- Jonathan Gledhill, based in United Kingdom, is currently a Head of Delivery at Konversational - The ServiceNow Customer Workflow Experts. Jonathan Gledhill brings experience from previous roles at NEOM, M3 Consulting, Parexel and Rolls-Royce. Jonathan Gledhill holds a 1993 - 1995 BSc (Hons) @ University of the West of England. With a robust skill set that includes Business Analysis, Business Process Improvement, Change Management, Change Management & Service/Process Improvements, Consulting and more. Jonathan Gledhill has 1 emails and 1 mobile phone numbers on RocketReach.
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