Director of Customer Success Operations @ (February 2024 - March 2025)
Senior Manager of Customer Success @ (August 2022 - April 2024)
Manager of Customer Success @ (August 2021 - August 2022)
Enterprise, Customer Success Manager @ (November 2019 - August 2021)
Manager, Customer Success @ (August 2018 - November 2019)
Team Lead - Enterprise Customer Success Manager @ (October 2017 - August 2018)
Customer Success Manager @ (September 2016 - October 2017)
Customer Service Agent @ (November 2014 - June 2017)
Internship @ Bender Helper Impact Public Relations (August 2015 - January 2016)
Tutor @ (June 2010 - June 2011)
Jonathan Erazo Education
California State University, Northridge
Bachelor’s Degree (Communication and Media Studies)
2011-2016
Jonathan Erazo Skills
Account Management
ChurnZero
Coaching
Communication
Customer Retention
Customer Service
Enablement
Escalation Resolution
Event Planning
Gainsight
Great Communication skills
Leadership
Leadership Development
Microsoft Office
Project Management
Public Relations
Public Speaking
Research
Salesforce Training
Salesforce.com
Salesforce.com Development
Social Media
Software as a Service (SaaS)
Team Development
Team Leadership
Teamwork
Jonathan Erazo Summary
Jonathan Erazo, based in Los Angeles, CA, US, is currently a Manager, Enterprise Customer Success at BuildOps. Jonathan Erazo brings experience from previous roles at DearDoc and ServiceTitan. Jonathan Erazo holds a 2011 - 2016 Bachelor’s Degree in Communication and Media Studies @ California State University, Northridge. With a robust skill set that includes Account Management, ChurnZero, Coaching, Communication, Customer Retention and more. Jonathan Erazo has 2 emails and 2 mobile phone numbers on RocketReach.
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