2014 -2017 Sr. Operations Manager @ Optum Global Solutions
2011 -2014 Call Center Manager @ SunTrust Mortgage
2009 -2011 Call Center Supervisor @
2006 -2009 Credit and Collections Supervisor @
2001 -2006 Call Center Supervisor @
Jonathan Diaz Education
Virginia Commonwealth University
Jonathan Diaz Skills
Leadership
Customer Experience
Public Speaking
Human Resources
Credit Cards
Sales
Customer Retention
Call Center Administration
Team Management
Process Improvement
Microsoft Excel
Credit
Training
Customer Service
Management
Call Center Development
Coaching
Mortgage Servicing
Research
Call Centers
Analysis
Jonathan Diaz Summary
Jonathan Diaz, based in Denton, TX, US, is currently a Restaurant General Manager at Taco Casa. Jonathan Diaz brings experience from previous roles at Pizza Hut, Optum Global Solutions, SunTrust Mortgage and Capital One. Jonathan Diaz holds a Virginia Commonwealth University. With a robust skill set that includes Leadership, Customer Experience, Public Speaking, Human Resources, Credit Cards and more. Jonathan Diaz has 2 mobile phone numbers on RocketReach.
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