Jonas Bergquist Email
Customer Experience Manager @ HCL America, Inc.
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Jonas Bergquist Location
- Sweden
Jonas Bergquist Work
- Customer Experience Manager @ (June 2023 - Present)
- Director of Client Operations @ (April 2021 - June 2023)
- Performance Manager, Northern Europe @ (September 2020 - April 2021)
- Business Developer @ (September 2019 - September 2020)
- Business Process Owner @ (April 2018 - August 2019)
- Operations Manager @ (April 2015 - March 2018)
- Senior Supervisor @ (June 2013 - March 2015)
- Consultant and Project Manager @ (October 2006 - May 2013)
- Co-Founder and Operations Manager (Scandinavia) @ (March 2004 - October 2006)
- Consultant and Project Manager @ (January 2003 - March 2004)
- Project Manager and Business Developer @ (June 2000 - January 2003)
Jonas Bergquist Education
- School of Business, Economics and Law at the University of Gothenburg 1994-2000
- Ludwig-Maximilians-Universität München 1999-1999
Jonas Bergquist Skills
- Account Management
- Analytical Skills
- Budgetering
- Business Development
- Business Planning
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- Change Management
- Coaching
- Consulting
- Continuous Improvement
- Customer Engagement
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Experience Transformation
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Delegation
- Delivery Management
- Digital Strategy
- Digital Transformation
- Digitization
- Entrepreneurship
- Financial Reporting
- Finansiell analys
- KPI Reports
- KPI implementation
- Key Performance Indicators
- Kundtjänst
- Leadership
- Lean Six Sigma
- Ledarskap
- Ledning
- Management
- New Business Opportunities
- Operationell effektivitet
- Operations Management
- People Management
- Performance Improvement
- Performance Management
- Process Automation
- Program Management
- Project Delivery
- Project Management
- Quality Processes
- Service Delivery
- Service Management
- Shared Services
- Stakeholder Management
- Team Building
- Team Leadership
- Telecommunication Services
- User Adoption
- Verksamhetsledarskap
Jonas Bergquist Summary
- Jonas Bergquist, based in Sweden, is currently a Customer Experience Manager at HCLTech. Jonas Bergquist brings experience from previous roles at Teleperformance and Sitel Group (previously Sykes). Jonas Bergquist holds a 1994 - 2000 School of Business, Economics and Law at the University of Gothenburg. With a robust skill set that includes Account Management, Analytical Skills, Budgetering, Business Development, Business Planning and more. Jonas Bergquist has 1 emails on RocketReach.
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