Senior contact centre product owner @ (July 2024 - Present)
Senior Digital Product Owner - B2B service @ (January 2023 - July 2024)
Digital Channel Manager @ (June 2022 - October 2022)
Digital Care Product Owner @ (April 2020 - May 2022)
Senior Digital Product Owner - Business @ (October 2017 - March 2020)
Senior Digital Self Serve manager @ (October 2015 - August 2017)
Senior Multichannel Product Owner @ (February 2014 - September 2015)
Head of online products and planning @ (May 2011 - January 2014)
Senior digital self-serve development manager @ (April 2008 - August 2011)
Lead Business Analyst and consultant - voice, retail and online @ (May 2006 - March 2008)
eCommerce business shop manager @ (November 2004 - May 2006)
Online Customer experience manager @ (October 2002 - October 2004)
Consumer and SME marketing manager @ Thus Telecommunications (March 2000 - October 2001)
Business Analyst @ (August 1997 - March 2000)
Jon Lingard Education
University of Birmingham
Msc (Ergonomics and user interface design)
1996-1997
Oxford Brookes University
BSc (Technology management)
1991-1994
Jon Lingard Skills
Agile product owner
Agile Methodologies
Agile Project Management
Analytics
Business Analysis
Business Case
Business Strategy
Business Transformation
Change Management
Contact Center Management
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Data Analysis
Demand Management
Digital Marketing
E-commerce
Go-to-Market Strategy
Management
Marketing
Mobile Communications
Mobile Devices
Mobile Technology
Multi-channel Marketing
Process Improvement
Process Optimization
Product Management
Project Delivery
Project Management
Resource Management
Retail
Senior Stakeholder Management
Service Delivery
Service Design
Stakeholder Management
Strategy
Team Leadership
Team Management
Telecommunications
User Experience
business case development
digital product management
ecommerce development
product owner
telesales
Agile product owner
Leadership
Customer Relationship Management Crm
Multi Channel Marketing
Planning
Microsoft Word
Social Media
Agile
E Commerce
Customer Relationship Management
Jon Lingard Summary
Jon Lingard, based in Wilmslow, GB, is currently a Senior self serve product owner at The Access Group. Jon Lingard brings experience from previous roles at Blume, Hutchinson 3G Uk Limited., Vodafone Business and Vodafone. Jon Lingard holds a 1996 - 1997 Msc in Ergonomics and user interface design @ University of Birmingham. With a robust skill set that includes Agile product owner, Agile Methodologies, Agile Project Management, Analytics, Business Analysis and more. Jon Lingard has 1 emails and 1 mobile phone numbers on RocketReach.
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