Jon Kirby Email & Phone Number
Head of Operational Efficiency @ Fred. Olsen Cruise Lines
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Jon Kirby Location
- London, England, GB
Jon Kirby Work
- Head of Operational Efficiency @ (April 2025 - Present)
- Customer Contact Transformation Lead. (FTC) @ (October 2024 - April 2025)
- Head of UK Operations - Insourcing and Customer and Learning and Development @ (December 2020 - July 2024)
- Head of Sales and Service Operations @ (April 2019 - December 2020)
- Head of Continuous Improvement @ (June 2018 - April 2019)
- Customer Relations Specialist @ Virgin Holidays (September 2016 - May 2018)
- Deputy General Manager @ (February 2016 - September 2016)
- Conference and Events Manager @ (March 2014 - February 2016)
- Lead Coach in Culture and Development @ (February 2009 - February 2016)
- Sales Manager @ (July 2004 - September 2010)
- Sales Operations Manager @ Bourne Leisure Ltd (October 2010 - February 2014)
Jon Kirby Education
- University of Plymouth
Foundation (Computer Science)
2003-2005 - Somerset Colege of Arts and Technology
Various certifications (Computing)
2001-2003
Jon Kirby Skills
- 3rd Party Relationships
- Analytical Skills
- Attraction Marketing
- Business Insights
- Business Planning
- Business Process Improvement
- Business Writing
- Business-to-Business (B2B)
- Call Centers
- Change Management
- Client Side
- Coaching & Mentoring
- Coaching Staff
- Communication
- Computer Literacy
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Success
- Decision-Making
- Employee Engagement
- Employee Training
- Event Management
- Event Planning
- External Relationships
- Fostering inclusivity
- Hospitality
- Identifying Trends
- Key Performance Indicators
- Leadership
- Management
- Managing Events
- Marketing
- Marketing Strategy
- Net Promoter Score
- On Site
- Operational Efficiency
- Performance Motivation
- Presentation Skills
- Presentations
- Problem Solving
- Research Skills
- Resorts
- Sales
- Sales Management
- Sales Operations
- Sales Strategy
- Skill Development
- Stakeholder Engagement
- Stakeholder Management
- Strategic Planning
- Strategic Thinking
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Tourism
- Training
- Training Delivery
- Video Conferencing
- Visitor Attractions
- Report Writing
- New Business Development
- Hospitality Industry
- Business Development
- Process Improvement
- Lean Manufacturing
- Project Management
Jon Kirby Summary
- Jon Kirby, based in London, England, GB, is currently a Head of Operational Efficiency at Fred. Olsen Cruise Lines. Jon Kirby brings experience from previous roles at Fred. Olsen Cruise Lines and dnata Travel Group. Jon Kirby holds a 2003 - 2005 Foundation in Computer Science @ University of Plymouth. With a robust skill set that includes 3rd Party Relationships, Analytical Skills, Attraction Marketing, Business Insights, Business Planning and more. Jon Kirby has 1 emails and 2 mobile phone numbers on RocketReach.
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