Director, Data Analytics and Quality @ (July 2019 - January 2020)
Director of Insurance Operations @ (September 2014 - July 2019)
Sr. CRM Analyst @ (September 2011 - September 2014)
Call Center Manager @ (January 2004 - August 2011)
Coach, Service Resolution @ (May 2002 - May 2004)
Service Resolution Supervisor @ (May 2001 - May 2002)
Customer Service Representative @ (February 1999 - May 2001)
Sergeant @ (August 1999 - February 2006)
John Walsh Education
(Business Management)
2001-2003
Hillsborough Community College
Business Management (Business Administration)
2001-2003
John Walsh Skills
Leadership
Analysis
Management
Team Building
Project Management
Property
Leadership Development
Change Management
Training
Call Centers
Human Resources
Process Improvement
Insurance
CRM
Recruiting
Sales Management
Sales
Performance Management
Customer Relationship Management Crm
Metrics Reporting
Metric Development
Employee Engagement
Operating Systems
Customer Retention
Customer Satisfaction
Key Metrics
Strategic Planning
Workforce Management
Employee Relations
Customer Service
Property and Casualty Insurance
Business Process Improvement
SQL
General Insurance
SAS programming
Coaching
Quality Control
Process Management
Hiring
Retention Strategies
Customer Relationship Management
John Walsh Summary
John Walsh, based in Apollo Beach, FL, US, is currently a Vice President, Innovation, Data, Strategic Partnerships at American Integrity Insurance Company. John Walsh brings experience from previous roles at The Auto Club Group and Progressive Insurance. John Walsh holds a 2001 - 2003 . With a robust skill set that includes Leadership, Analysis, Management, Team Building, Project Management and more. John Walsh has 1 emails and 2 mobile phone numbers on RocketReach.
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