Resolution Specialist @ (February 2019 - September 2021)
Workforce Management Specialist @ (June 2017 - September 2021)
Customer Service @ (May 2017 - June 2017)
Tech Support Specialist @ (January 2017 - April 2017)
Insurance Agent @ (August 2016 - December 2016)
Sales Associate @ AT&T My Wireless (July 2015 - September 2015)
John Silvas Education
Del Mar College
Computer Science
Abide University
Metaphysics
John Silvas Skills
Account Management
Active Listening
Analytical Skills
Banking
Business Process Improvement
Call Center Administration
Client Issue Resolution
Consumer Services
Contact Centers
Critical Thinking
Customer Experience
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Representatives
Customer Service Training
Data Analysis
Data Entry
Data Privacy
Diversity & Inclusion
English
Escalation Process
Functionality
Insurance
Insurance Brokerage
Internet Banking
Interpersonal Communication
Interpersonal Relationships
Interpersonal Skills
Leadership
Management
Mental Health
Microsoft Excel
Microsoft Office
Microsoft Word
Multitasking
Negotiation
Personal Banking
Phone Etiquette
PowerPoint
Presentation Skills
Professional Phone Skills
Public Speaking
Retail
Root Cause
Sales
Sales & Marketing
Social Media
Spanish
Team Building
Team Leadership
Teamwork
Telemarketing
Time Management
Training
Workforce Management
John Silvas Summary
John Silvas, based in Corpus Christi, TX, US, is currently a Customer Service Representative at Outlook Amusements. John Silvas brings experience from previous roles at Clearlink Inaurance , City of Corpus Christi, The Results Companies and Agero, Inc.. John Silvas holds a Computer Science @ Del Mar College. With a robust skill set that includes Account Management, Active Listening, Analytical Skills, Banking, Business Process Improvement and more. John Silvas has 1 emails on RocketReach.
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