John Schaller Location
- Asheville, NC, US
John Schaller Work
- 2024 -now Retired @
- 2022 -now Director, Customer Care @
- 2019 -now Service Delivery Manager @
- 2019 -2019 Expense Performance Manager @
- 2010 -2018 Site Manager @
- 2008 -2010 Customer Service Manager @ Asheville Savings Bank
- 2007 -2008 Sr. Operations Manager @ NCO Financial Systems
- 2002 -2006 Contact Center Director @ First Data Corp
- 1998 -2002 Business Unit Manager @
- 1995 -1998 Director, Call Center Operations @ MoneyGram Payment Systems
- 1993 -1998 Director @ MoneyGram Payment System
- 1983 -1988 Supv @
John Schaller Education
- Charleston Southern University
BA (Management)
John Schaller Skills
- Workforce Management
- Call Center
- Contact Centers
- Vendor Management
- Training
- Outsourcing
- BPO
- Customer Service
- Customer Retention
- Customer Satisfaction
- Call Centers
- Customer Experience
- Coaching
- Forecasting
- Cross-functional Team Leadership
- Quality Assurance
- Call Center Development
- Team Building
- Performance Management
- Six Sigma
- Team Management
- CRM
- Employee Engagement
- Process Improvement
- Business Process Improvement
- Operations Management
- Employee Relations
- Business Analysis
- Leadership
- Management
- Service Delivery
- Team Leadership
- Recruiting
- Analytics
- Change Management
- Customer Relationship Management Crm
- Cross Functional Team
- Tims
- National Accounts
- Cross Functional Team Leadership
- Business Process
- Customer Relationship Management
John Schaller Summary
- John Schaller, based in Asheville, NC, US, is currently a Retired at Ally. John Schaller brings experience from previous roles at Ally, InterContinental Hotels Group (IHG®) and Arvato. John Schaller holds a BA in Management @ Charleston Southern University. With a robust skill set that includes Workforce Management, Call Center, Contact Centers, Vendor Management, Training and more. John Schaller has 3 emails and 9 mobile phone numbers on RocketReach.
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