Solutions Architect @ (February 2023 - September 2025)
Technical Solution Engineer @ (February 2022 - March 2023)
Lead PS Engineer @ (February 2014 - March 2023)
Contact Center Architect @ (September 2012 - February 2014)
VP and Technical Lead @ (June 2009 - September 2012)
Principal Consultant @ Integrated Customer Solutions (January 2007 - June 2009)
Application Engineer @ (September 2003 - January 2007)
Sr Director of IT @ TCIM Services (January 1991 - January 2003)
John Roberts Education
University of Oklahoma 1990-1998
John Roberts Skills
ACD
Artificial Intelligence (AI)
Avaya
Avaya Technologies
Call Center
Call Centers
Call Routing
Cisco Technologies
Cloud Migration
Contact Centers
Data Center
Enterprise Architecture
Enterprise Software
Genesys
ITIL
IVR
Inbound Marketing
Information Technology
Integration
Oracle
Pre-sales
Professional Services
Requirements Analysis
SIP
Service Delivery
Solution Architecture
System Deployment
Technical Support
Telecommunications
Telephony
Troubleshooting
Unified Communications
Unix
Vendor Management
VoIP
Voice over IP (VoIP)
Workforce Management
John Roberts Summary
John Roberts, based in Titusville, FL, US, is currently a Chief Operating Officer at Speechicon. John Roberts brings experience from previous roles at Waterfield Tech, Genesys and Jpmorgan chase. John Roberts holds a 1990 - 1998 University of Oklahoma. With a robust skill set that includes ACD, Artificial Intelligence (AI), Avaya, Avaya Technologies, Call Center and more. John Roberts has 2 emails on RocketReach.
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