Bachelor of Arts (B.A.) (Political Science and Government)
1988-1992
Ashbury College, Ottawa, ON
High School Diploma (International Baccalaureate Diploma)
1985-1988
John Niles Skills
Service Delivery
Sla
Outsourcing
BPO
Transition Management
Vendor Management
Incident Management
Offshoring
Call Centers
IT Service Management
ITIL
Service Desk
IT Operations
Service Management
Process Improvement
IT Outsourcing
Team Management
Change Management
Business Analysis
Technical Support
Business Process Improvement
Requirements Gathering
Requirements Analysis
Software Development Life Cycle (SDLC)
Software Project Management
Management
Software Development
Analysis
Software Development Life Cycle Sdlc
Architecture
Software Development Life Cycle
John Niles Summary
John Niles, based in New York, NY, US, is currently a Product and Strategy Leader, NA Professional Services at Alight Solutions. John Niles brings experience from previous roles at Alight Solutions and Aon Hewitt. John Niles holds a 1988 - 1992 Bachelor of Arts (B.A.) in Political Science and Government @ Harvard University. With a robust skill set that includes Service Delivery, Sla, Outsourcing, BPO, Transition Management and more. John Niles has 3 mobile phone numbers on RocketReach.
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