John Merchant Email & Phone Number
Sr. Director Kaseya Service Delivery and Help Desk Services @ Kaseya
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John Merchant Location
- Kissimmee, FL, US
John Merchant Work
- 2023 -now Sr. Director Kaseya Service Delivery and Help Desk Services @
- 2023 -2023 Director – rPOS and Tech Support and Field Technology Management US and Canada @
- 2020 -2022 Vice President - IT and Customer Engagement @
- 2018 -2020 IT Director - Field Technology Services and Service Desk and Restaurant Network Infrastructure @
- 2015 -2018 Sr. Manager, Global Support Desk and Global Remote Support Services @
- 2012 -2015 Sr. Manager IT. Central Support Services @
- 2008 -2012 Manager, Global Decommissioning and Infrastructure Enablement @
- 2000 -2010 Manager @
John Merchant Education
- University of Phoenix
Master of Information Technology (Information Technology)
2011-2012 - University of Phoenix
Bachelor's Degree (Organizational Innovation)
2008-2010 - University of Phoenix
Associate's Degree (Business Administration)
2006-2008 - HDI
Certified Help Desk Director (Certified Help Desk Director)
- Scrum Alliance
- Cornell University
Certified Digital Transformation (Certified Digital Transformation)
- Cornell University
Certification (Digital Transformation)
2020
John Merchant Skills
- IT Management
- Change Management
- Strategy
- Project Management
- Leadership
- Organizational Development
- Technical Support
- Infrastructure
- Cross-functional Team Leadership
- Process Improvement
- Business Analysis
- Vendor Management
- Business Intelligence
- Budgets
- Business Process
- Business Process Improvement
- Consumer Products
- Customer Service
- IT Service Management
- IT Strategy
- Integration
- Lotus Notes
- Management
- Microsoft Office
- Operations Management
- SDLC
- SharePoint
- Strategic Planning
- Team Building
- Team Leadership
- Troubleshooting
- Consumer Goods
- Cross Functional Team Leadership
John Merchant Summary
- John Merchant, based in Kissimmee, FL, US, is currently a Sr. Director Kaseya Service Delivery and Help Desk Services at Kaseya. John Merchant brings experience from previous roles at Restaurant Brands International, Horizon Services, LLC., Inspire Brands and The Coca-Cola Company. John Merchant holds a 2011 - 2012 Master of Information Technology in Information Technology @ University of Phoenix. With a robust skill set that includes IT Management, Change Management, Strategy, Project Management, Leadership and more. John Merchant has 2 emails and 1 mobile phone numbers on RocketReach.
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