John Mercer Email & Phone Number
Director, Call Center Operations @ iQor
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John Mercer Location
- Memphis, TN, US
John Mercer Work
- Director, Call Center Operations @ (April 2014 - Present)
- Director, Continuous Improvement @ (February 2024 - December 2024)
- Vice President, Client Services @ (June 2011 - December 2013)
- Senior Director, Client Services @ (October 2009 - May 2011)
- Director Client Services @ (August 2007 - September 2009)
- Manager, Operations @ (May 1999 - February 2005)
- Manager Client Services @ (March 2005 - July 2007)
John Mercer Education
- Spalding Institute
- Illinois State University
Bachelor of Arts (BA) (Marketing / Business Administration)
John Mercer Skills
- Workforce Management
- Customer Experience
- Outsourcing
- BPO
- Inbound Marketing
- Account Management
- Business Development
- Call Center
- Employee Engagement
- Vendor Management
- Contact Centers
- Team Leadership
- Team Management
- Service Delivery
- Training
- Customer Satisfaction
- IVR
- Performance Management
- Call Centers
- Process Improvement
- Customer Retention
- Customer Service
- Telemarketing
- Management
- CRM
- Offshoring
- Talent Acquisition
- Operations Management
- Team Building
- Call Center Development
- Transition Management
- Process Excellence
- Business Process Improvement
- Contact Center Operations
- Telecommunications
John Mercer Summary
- John Mercer, based in Memphis, TN, US, is currently a Director, Call Center Operations at iQor. John Mercer brings experience from previous roles at iQor, Hinduja Global Solutions and AFFINA. John Mercer holds a Spalding Institute. With a robust skill set that includes Workforce Management, Customer Experience, Outsourcing, BPO, Inbound Marketing and more. John Mercer has 2 emails and 2 mobile phone numbers on RocketReach.
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