John Mercer Email & Phone Number
Director, Call Center Operations @ iQor
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John Mercer Location
- Memphis, TN, US
John Mercer Work
- 2014 -now Director, Call Center Operations @
- 2024 -2024 Director, Continuous Improvement @
- 2011 -2013 Vice President, Client Services @
- 2009 -2011 Senior Director, Client Services @
- 2007 -2009 Director Client Services @
- 2005 -2007 Manager Client Services @
- 1999 -2005 Manager, Operations @
John Mercer Education
- Spalding Institute
- Illinois State University
Bachelor of Arts (BA) (Marketing / Business Administration)
John Mercer Skills
- Workforce Management
- Customer Experience
- Outsourcing
- BPO
- Inbound Marketing
- Account Management
- Business Development
- Call Center
- Employee Engagement
- Vendor Management
- Contact Centers
- Team Leadership
- Team Management
- Service Delivery
- Training
- Customer Satisfaction
- IVR
- Performance Management
- Call Centers
- Process Improvement
- Customer Retention
- Customer Service
- Telemarketing
- Management
- CRM
- Offshoring
- Talent Acquisition
- Operations Management
- Team Building
- Call Center Development
- Transition Management
- Process Excellence
- Business Process Improvement
- Contact Center Operations
- Telecommunications
John Mercer Summary
- John Mercer, based in Memphis, TN, US, is currently a Director, Call Center Operations at iQor. John Mercer brings experience from previous roles at iQor, Hinduja Global Solutions and AFFINA. John Mercer holds a Spalding Institute. With a robust skill set that includes Workforce Management, Customer Experience, Outsourcing, BPO, Inbound Marketing and more. John Mercer has 2 emails and 2 mobile phone numbers on RocketReach.
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