John McCahan Email & Phone Number

Chief Customer Experience Officer @ Fellers

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John McCahan Location

Cincinnati, OH, US

John McCahan Work

2026 -now Chief Customer Experience Officer @
2025 -now Member of the Board of Advisors @
2025 -now CX Board Member '25 @
2025 -2026 Partner and Consultant, Fractional Chief Customer Experience Officer @ Confidential
2023 -2026 Member of the Board of Advisors @
2024 -2025 Member of the Board of Advisors @
2019 -2025 Vice President Customer and Member Care @
2018 -2019 EXECUTIVE DIRECTOR, AFTERMARKET INSIDE SALES and CONTACT CENTERS @
2016 -2018 EXECUTIVE DIRECTOR – AVON CARE CENTER @
2013 -2016 DIRECTOR, CUSTOMER SERVICE and CONTACT CENTER @
2010 -2013 VICE PRESIDENT, RETAIL DIRECT SALES, TELESALES @
1988 -1998 Captain @

John McCahan Education

Penn State University

John McCahan Skills

Leadership
Customer Service
Business Transformation
Customer Experience Management
Strategic Planning
Team Leadership
Customer Experience
Team Building
Process Improvement
Operations Management
Public Speaking
Emotional Intelligence
Budgets
Management
B2B
CRM
Negotiation
Logistics
Product Development
Inventory Management
Recruiting
Account Management
Direct Sales
Sales
Customer Satisfaction
Strategy
Marketing
Analysis
Training
Human Resources
Performance Management
Customer Retention
Sales Operations
Vendor Management
Sales Management
Leadership Development
Change Management
Project Management
Call Centers
Cross-functional Team Leadership
Marketing Communications
Employee Relations
Sales Process
Retail
Contract Negotiation
Forecasting
Coaching
Business Development
Global Business Development
Call Center Manager
PnL Management
Call Center Development
Hiring
Mentoring
Call Center
Microsoft Office
Cross Functional Team Leadership
Directors
Marketing Strategy
Consulting
Market
Sound
Customer Service Representatives
Delaware
Shipping
Vendors
Community
Reduced Costs
Redcine X
Cost
Fortune 500
Net
Goal Analysis
Fiscal Policy
Recognizing
Telemarketing
Curiosity
Driving
SEP IRA
Contact Centers
P&l Management
Airports
New Service
Travel
Closure
Revenue
Ftc
Calls
Credit Bureau
Initiation
Routing
Auditing
Dhl
GAP
Monitors
Accounting
Pennsylvania
Profit
Scorecard
Inside Sales
S 4
Volunteering
Business Services
Reports
Persuasion
Outside Sales
Inventory
Destruction
Reducing Costs
Budgeting
Variable
Fair Use
Humanitarian
S 3
Supply
Scheduling
Emerging Technologies
Delivery Performance
Reporting
Talk
District of Columbia
Loans
Cost Reduction
Campaigns
Ratings
Finishing
P&l
Producing
B2c
Raising
Consultative Selling
Persuasiveness
Virginia
Accountability
Communication
Schedules
Customer Needs
Operational Activities
Safety
Business Intelligence Development Studio
Operations
Increase Productivity
Sourced
Consolidating
Visibility
Credit
Business Intelligence
Project Planning
Data Driven Testing
Contractual Agreements
Training Programs
Market Share
Retail Banking
Inventory Control
OSHA
Covering
Horizon
Responsibility
Dc 9
Internal Audit
Cost Center Management
Regulations
Bottom Line Results
Distribution
Camp
International
Army
History
Ordnance
Affiliates
Realistic Animation
Mortgage Lending
Windows Vista
Compliance
Span
Award Winner
Satellite
Airborne
Rate
Agents
Hitting
Disputes
Interest Rates
Onboarding
Military
Trading
Office Operations
Combat
Consumer

John McCahan Summary

John McCahan, based in Cincinnati, OH, US, is currently a Chief Customer Experience Officer at Fellers. John McCahan brings experience from previous roles at BorderlessCX™, FullCircle, Confidential and Execs In The Know. John McCahan holds a Penn State University. With a robust skill set that includes Leadership, Customer Service, Business Transformation, Customer Experience Management, Strategic Planning and more. John McCahan has 6 emails and 4 mobile phone numbers on RocketReach.