John Martin Email
Service Desk Analyst @ The Ian Martin Group
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John Martin Location
- St. Catharines, ON, CA
John Martin Work
- Service Desk Analyst @ (January 2014 - Present)
- Systems Administrator @ (April 2011 - October 2014)
- IT Service Desk @ (August 2006 - March 2011)
- Customer Service Representative @ (March 2000 - August 2006)
- CSR @ Nucomm (January 2000 - January 2003)
John Martin Education
- Brock University
History
1986-1987 - West Park S.S.
Grade 13 (English and History)
1980-1985
John Martin Skills
- BPO
- Technical Support
- Service Desk
- Operating Systems
- Call Centers
- Service Delivery
- Avaya
- Contact Centers
- Information Technology
- ITIL
- IT Operations
- CRM
- Incident Management
- Customer Service
- Change Management
- IT Strategy
- Telecommunications
- Outsourcing
- BMC Remedy
- Customer Experience
- Call Center
- Team Management
- Team Leadership
- Sla
- Performance Management
- Vendor Management
- Business Analysis
- Workforce Management
- IT Service Management
- Windows
- Management
- Remote Desktop
- Training
- Help Desk Support
- IVR
- Software Installation
- Citrix
- Coaching
- Inbound Marketing
- VMware
- Windows Server
- XP
- Servers
- Active Directory
- Windows XP
- Avaya Technologies
- Chrome
- Google Chrome
- Multitasking
John Martin Summary
- John Martin, based in St. Catharines, ON, CA, is currently a Service Desk Analyst at The Ian Martin Group. John Martin brings experience from previous roles at Transcom and Nucomm. John Martin holds a 1986 - 1987 History @ Brock University. With a robust skill set that includes BPO, Technical Support, Service Desk, Operating Systems, Call Centers and more. John Martin has 1 emails on RocketReach.
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