John Magin Email
Team Manager @ Tata Consultancy Services
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John Magin Location
- Manila, Philippines
John Magin Work
- 2022 - now Team Manager @
- 2020 - 2022 Team Lead @
- 2019 - 2020 Team Lead @ SYKES
- 2016 - 2019 Team Lead @
- 2015 - 2016 Process Trainer @
John Magin Education
- Jose Rizal University
Bachelor's (Nursing)
2004 - 2008
John Magin Skills
- Project Management
- Project Delivery
- Product Adoption
- Customer Success
- Customer Engagement
- Voice of the Customer
- Key Performance Indicators
- Business Reviews
- Retirement
- Queue Management
- Employee Benefits
- Appraisal
- Delegation
- Performance Reviews
- Coaching & Mentoring
- Consumer Services
- Analytical Skills
- Employee Engagement
- Interpersonal Skills
- Microsoft Excel
- Technical Support
- Employee Learning & Development
- Customer Service Management
- Supervisory Skills
- Customer Support
- Team Leadership
- Customer Satisfaction
- Training
- Team Management
- Coaching
- Customer Experience
- Service-Level Agreements (SLA)
- Escalation
- Service Delivery
- Contact Centers
- Outsourcing
- Chat
- Business Process Outsourcing (BPO)
- Data Analysis
- Microsoft Office
- Performance Management
- Call Center Administration
- Call Center Development
- Process Improvement
- Customer Escalation Management
- Contact Center Operations
- Leadership
- Contact Center Management
- Customer Service
- Communication
- Problem Solving
- Management
- Transition Management
- Call Monitoring
- CSAT
- Train the Trainer
- Training Facilitation
John Magin Summary
- John Magin, based in Metro Manila, Philippines, is currently a Team Manager at Tata Consultancy Services. John Magin brings experience from previous roles at Accenture, SYKES and Concentrix. John Magin holds a 2004 - 2008 Bachelor's in Nursing @ Jose Rizal University. With a robust skill set that includes Project Management, Project Delivery, Product Adoption, Customer Success, Customer Engagement and more. John Magin has 2 emails on RocketReach.
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