John MacDaniel Email & Phone Number
Vice President, Global Service Delivery, Digital Experiences @ HCL America, Inc.
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John MacDaniel Location
- Horsham, PA, US
John MacDaniel Work
- 2018 - now Vice President, Global Service Delivery, Digital Experiences @
- 2017 - 2018 Sr. Director VOC and Digital Services @
- 2009 - 2017 Sr. Director, Digital and Voice of the Customer @
- 2007 - 2009 Director, Customer Experience @
- 1997 - 2006 Director, Operations and Quality and Training @
John MacDaniel Education
- Niagara University
BA, English (Communication and Media Studies)
John MacDaniel Skills
- Training
- Contact Center Operations
- Customer Service
- Customer Experience
- Call Center
- Contact Centers
- Program Management
- BPO
- Customer Retention
- Workforce Management
- Customer Satisfaction
- Outsourcing
- Analytics
- Vendor Management
- CRM
- Process Improvement
- Inbound Marketing
- Coaching
- Employee Engagement
- Operations Management
- Social Media
- Social CRM
- Social Media Measurement
- Social Media Integration
- Management
- Call Centers
- Quality Assurance
- Cross-functional Team Leadership
- Social Media Outreach
- Customer Engagement
- Business Intelligence
- SaaS
- Employee Training
- Performance Management
- Social Media Communications
- Leadership
- Business Process Improvement
- Customer Support
- Social Media Marketing
- Customer Insight
- Call Center Development
- Salesforce.com
- Lead Generation
- Strategy
- Customer Relationship Management (CRM)
- Cross Functional Team Leadership
- Sales
- Microsoft Office
- Telecommunications
- Business Development
- Customer Relationship Management
- Project Management
John MacDaniel Summary
- John MacDaniel, based in Horsham, PA, US, is currently a Vice President, Global Service Delivery, Digital Experiences at C3i Solutions. John MacDaniel brings experience from previous roles at C3i Solutions and Telerx. John MacDaniel holds a BA, English in Communication and Media Studies @ Niagara University. With a robust skill set that includes Training, Contact Center Operations, Customer Service, Customer Experience, Call Center and more. John MacDaniel has 2 emails and 1 mobile phone numbers on RocketReach.
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