2005 -2007 Vice President, Process Development @ CR Logistics, Inc
2003 -2005 Business consulting and Marketing
2003 -2003 Site Manager, Customer Service Center @
2000 -2003 Operations Manager @
1997 -2000 Operations Manager @
John King Education
American Institute of Commerce
Technical Diploma (Industrial Technology)
1988-1990
Hawkeye Community College
Certification (Quality Assurance)
1987-1987
John King Skills
Customer Satisfaction
Forecasting
Payroll
Call Center
Process Improvement
Operations Management
Program Management
Vendor Management
Team Leadership
Project Management
Six Sigma
Training
Team Building
Change Management
Customer Experience
Workforce Management
Telecommunications
Customer Service
Technical Support
Account Management
Management
CRM
Call Centers
Leadership
PMP
Software Documentation
Start-ups
Honorable Discharge
Incentive Programs
Business Services
P&l
Motivational Speaking
First Call
Layout
Program Implementation
Product Knowledge
Sales
SPC
System
Interfaces
Escalation
Strategy
Segmenting
Customer Service Training
Content Delivery
Reports
Iowa
Start Ups
Invoicing
Waterfalls
Operations
Savings
Market
Reviews
Recruiting
Synopsis
Risk Management
Design
Commerce
Exempt
Human Resources
Net
Continuous Improvement
Performance Management
Gmt
Problem Solving
Structure
Analysis
Scheduling
Incentives
Floors
Websites
Terminations
Sop
American
Accountability
Organizational Restructuring
Cedar
Reward
Responsibility
Key Performance Indicators
Facilities Management
Matrix Management
Ground Transportation
Management Consulting
Absenteeism
Business Units
Campaigns
Community
Corporate Structure
Mortar
Promoting
Structural Engineering
Netscape
APAC
Cost Control
Reporting
Rta
Academic Development
Individual Development
Temporary Placement
Roll
Hearings
Iso 9000
Process Simulation
Documentation
Efficiencies
Kansas City
Software
Business Analysis
Facilitation
Revenue
Performance Improvement
R
Teleservices
Representations
Execution
Coordination
Real Estate Marketing
Location
Baseline
Hiring Practices
Solutions Marketing
Corrective Actions
Logistics
Military
Engineering
Quality Management
Hawkeye
Indiana
Profit
Lifelong Learning
Cell
eWFM
Air Force
Mechanisms
Marketing
Unemployment
Inside Sales
Multi Site
Cost
Telemarketing
Retention Programs
Real Time
John King Summary
John King, based in Cedar Rapids, IA, US, is currently a Project Manager at IBM Global Services. John King brings experience from previous roles at IBM, PRC, LLC, CR Logistics, Inc and Self employed. John King holds a 1988 - 1990 Technical Diploma in Industrial Technology @ American Institute of Commerce. With a robust skill set that includes Customer Satisfaction, Forecasting, Payroll, Call Center, Process Improvement and more. John King has 2 emails and 2 mobile phone numbers on RocketReach.
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