John Kincaid Email & Phone Number
Senior Director, Customer Operations
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John Kincaid Location
- Raleigh, NC, US
John Kincaid Work
- Senior Director, Customer Operations @ Litera (August 2025 - Present)
- Global Director, Technical Account Services @ (August 2023 - June 2025)
- Senior Manager, Technical Account Management @ (August 2022 - August 2023)
- Manager, Technical Account Management @ (September 2021 - August 2022)
- Associate Manager, Technical Support @ (January 2020 - September 2021)
- Manager, Client Support @ (June 2018 - January 2020)
- Client Engagement Manager @ (October 2017 - June 2018)
- Team Lead, Senior Client Implementation Specialist @ (October 2016 - October 2017)
- Client Implementation Specialist @ (August 2015 - October 2016)
- Client Advisor @ (November 2014 - August 2015)
- Director, Marketing and Media @ Sully’s Speciality Foods, Inc. (January 2011 - January 2015)
- Business Systems Analyst, Office of State Controller @ (December 2013 - November 2014)
- Financial Operations Supervisor @ (July 2012 - November 2013)
- Chain Account Owner @ (July 2010 - July 2012)
John Kincaid Education
- North Carolina State University
Bachelor’s Degree
2006-2010 - North Carolina State University
Minor
John Kincaid Skills
- Access
- Account Management
- Accounts Receivable
- Analysis
- Analytical Skills
- Business Analysis
- Business Coaching
- Business Development
- Business Process Improvement
- Business Strategy
- Collections
- Communication
- Cross-Functional Collaboration & Influence
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationsh Management & Executive Alignment
- Customer Relationship Management (CRM)
- Customer Service
- Customer Success
- Data Analysis
- Data Analytics & Customer Health Metrics
- Educational Consulting
- Employee Relations
- Engagement Management
- Facility Management (FM)
- Financial Analysis
- Financial Operations
- Fundraising
- Interviews
- KPI Dashboards
- Leadership
- Leadership & Team Development
- Long-term Customer Relationships
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- New Client Implementation
- New Hire Training
- New Product Implementations
- Oracle E-Business Suite
- Organizational Development
- Organizational Effectiveness
- Outlook
- P&L Management
- People Development
- Performance Management
- Photography
- PowerPoint
- Process Improvement
- Product Adoption
- Recruiting
- Reporting & Analysis
- Resource Management
- SAP
- Software as a Service (SaaS)
- Stakeholder Engagement
- Strategic Hiring
- Strategic Thinking & Vision
- Talent Acquisition
- Team Leadership
- Thought Leadership
- Time Management
- Voice of the Customer
- Customer Relationship Management Crm
- Long Term Customer Relationships
- Social Media
- Oracle E Business Suite
- Reporting And Analysis
- Software As A Service Saas
- Vendor Relationships
- Cross Functional Team Leadership
- EDI
- Forklift Operator
- Financial Reporting
- CRM
- Facility Management Fm
- Software as a Service
- Customer Relationship Management
- Facility Management
John Kincaid Summary
- John Kincaid, based in Raleigh, NC, US, is currently a Senior Director, Customer Operations at Litera. John Kincaid brings experience from previous roles at Pendo.io and Red Hat. John Kincaid holds a 2006 - 2010 Bachelor’s Degree @ North Carolina State University. With a robust skill set that includes Access, Account Management, Accounts Receivable, Analysis, Analytical Skills and more. John Kincaid has 1 emails and 1 mobile phone numbers on RocketReach.
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